PRIMARY OBJECTIVE OF Store Manager POSITION:
To manage the assigned store in a manner which ensures that all retail sales and related activities are performed in a professional, courteous, reliable and results-oriented manner. This direction should promote the goals and objectives of the company and put an emphasis on an increase in sales and profits. MAJOR AREAS OF ACCOUNTABILITY:
Participates with supervisor in establishing meaningful goals and policy guidelines pertaining to retail sales operations and helps develop effective plans and programs to achieve sales goals and objectives.
Supervises and coordinates assigned retail functions and personnel which includes interviewing, selecting qualified employees, scheduling employees for adequate coverage, fielding questions on product and procedures, providing technical expertise as needed, directing employee work responsibilities, conducting employee training and performance evaluations, presenting employee disciplinary action, acting as Manager on Duty, and calculating employee commissions and bonuses.
Implements the training programs as directed to ensure all personnel are fully trained in their positions and cross-trained as needed. Coordinates and tracks all personnel training as assigned through Corporate.
Ensures effective communication and implementation of approved plans and programs to obtain the understanding, involvement, and commitment of assigned employees by keeping them informed of, and trained in the use of new products, ongoing advertising, price changes, Company and regional sales promotions and contests and regular in-store games and contests that are approved by the Regional Sales Manager to generate sales and excitement.
Spends adequate time on the retail show floor in 'a position to notice' to ensure an increase in employee knowledge so employees see opportunities to make add-on sales and to ensure compliance to all non-negotiable and customer service standards. Also to ensure that all customers are assisted in a professional, courteous, reliable, honest, and responsive manner, that their customers' needs or complaints are dealt with in a timely manner, that an adequate supply of product literature is always available and to personally assist them as needed.
This document is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in the position. PRIMARY OBJECTIVE OF Assistant Store Manager POSITION:
To supervise and coordinate delegated store functions in a manner which will ensure retail sales and related activities are performed in a professional, courteous, reliable and results-oriented manner. MAJOR AREAS OF ACCOUNTABILITY:
Supervises and coordinates assigned retail sales functions and personnel under the guidance and direction of the Store Manager. Uses independent judgment and discretion in retail sales functions and personnel matters. Schedules employees and ensures coverage throughout all business hours within budgeted matrix hours. Answers questions from store personnel on products and procedures. Provides technical expertise. Assists with personnel matters and functions as Store Manager when needed and Manager on Duty as assigned.
Keeps sales personnel informed of new products, local advertising, price changes and other significant information pertaining to sales activities. Ensures Sales Representatives receive adequate training on new products to explain and demonstrate such products in an effective manner. Ensures that Sales Representatives adhere to all non-negotiable selling standards, and actively participate in Company, regional, and store sales promotions and contests. Delivers FSD program to Company goals and standards.
This document is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in the position.