Summary: Compile order and shipping data by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Utilize computers (Triceps) to process orders, communicate load status, and track information.
Prepare documents to support the operation including separation of POS.
Do inventory counts in the warehouse, using a Triceps hand held device making adjustment to the inventory.
Do associates weekly schedule in VLM and review VLM reports daily - Identify infractions.
Conduct outstanding customer service by answering the phones in a professional manner, locating people, using the PA system, etc.
Complete any additional responsibilities assigned by the Receiving/Shipping Supervisor.
Cross training required.
Follows company's attendance policy by coming to work on time and when scheduled.
Follows company's safety policies and procedures.
Perform other duties as requested by supervisor
To perform the job successfully, an individual should demonstrate the following competencies :
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Maintains confidentiality; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
Quality Management - Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
Cost Consciousness - Works within approved budget; Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Initiative - Volunteers readily; Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Completes work in timely manner; Works quickly.Safety and Security
- Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.