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Tier 1 Technical Support Engineer

Job Description

As an Inside Systems Engineer you are a key technical resource for the Inside Sales team. You will be responsible for actively driving and managing the technical evaluation stage of the sales process, working in conjunction with the sales team as a main technical advisor and product advocate for Veeam’s products. The Inside Systems Engineer must be able to articulate Veeam’s technology and product positioning to both partners and end‐users. 


  • Bachelor’s Degree required (A combination of education and experience will be considered.)
  • Three to five (3‐5) years of technical sales experience preferred.
  • General understanding of virtualization technologies such as VMware, Xen, Hyper‐V, Citrix, Softricity, Thinstall, etc.
  • General understanding of multiple Operating Systems such as Windows Server, Linux or Unix.
  • General understanding of Storage and Networking Technologies is a plus.
  • Excellent verbal and written communication skills; must be able to present to groups via the telephone and in person.
  • Very minimal travel required.
  • Must have experience utilizing Microsoft Products (Powerpoint, Excel, Word, Outlook). 

Job Requirements

  •  Mentor new and existing team members.  
  • Assist with the on-boarding of new ISE’s and AISE’s
  • Track performance related metrics for their ISE’s and AISE’s.
  • Manage and drive WebEx and conference call discussions.
  • Provide technical assistance for design and initial implementation of Veeam’s Products.
  • Demonstrate feasibility of Veeam's solutions during the qualifying process, confirm that the products meet the prospect’s requirements, and assist sales in technical qualification.
  • Ability to adapt to changes in roles and responsibilities by continuous self-study
  • Ability to work independently and within a team with limited direction in a fast‐paced environment; must be a high‐energy, motivated self‐starter and be able to learn new technologies quickly.
  • Responsible for record keeping and activities tracking via Veeam’s CRM tool.


Job Snapshot

Post Date 10/20/2014
Location Columbus, OH
Employment Type Full-Time
Job Type Engineering, Information Technology
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Computer Software
Required Travel Not Specified
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