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Service Technician- Full Time

Job Description

 

To ensure all products sold by Company are effectively, safely, and promptly serviced and repaired in a manner that will reduce operational costs while making a fair profit for the Company. To perform sales and related activities in the service area in a professional, courteous, reliable and results-oriented manner in order to enhance the image, reputation, growth and profit of the Company and to provide better service to our customers.

 

MAJOR AREAS OF ACCOUNTABILITY:

Repairs all products sold by the Company that are purchased by customers and brought to the store for repair. Promotes customer relations and satisfaction by completing jobs on schedule or connecting with customers, in a timely manner, to give them updates on issues such as unattainable replacement parts and warranty issues.

Remains informed and certified on all products sold by the Company by improving technical knowledge as needed to perform effectively, demonstrate and explain products to customers to ensure proper and safe operation.

Assists all customers and potential customers in a professional, courteous, reliable, attentive, honest and responsive manner by identifying their needs. Provides knowledgeable assistance, loads and unloads equipment and maintains a high level of service standards by performing work in a manner which consistently achieves a high level of customer satisfaction.

Sources all parts for stock and repairs, orders parts, follows up on backorders and recommends stocking of new product or ‘number on hand’ to maintain an accurate ‘on hand’ inventory of replacement parts and to ensure parts and supplies are readily available to repair customer’s products and better serve the customer.

Uses technical expertise to estimate the cost to repair all equipment that the Company is certified to repair and prepares all related paperwork such as written quotes, invoices and reports in a punctual and complete manner.

Submits all warranty claims through the proper channels and ensures the Company gets reimbursed when available.

Maintains a neat and orderly work environment, including all product displays and works safely and complies with all established safety rules and work practices.

Keeps Hazmat file up to code, per federal guidelines, with proper forms and documentation on file.

Responds to phone calls from customers or potential customers in a courteous and timely manner.

Protects the store against theft or other suspicious activity by immediately reporting suspicious activity to manager on duty.

Participates in all non-commissionable events deemed necessary by the Company such as physical inventories, sales meetings, trade shows and special sales.

Keeps supervisor informed of important information developments, potential problems and related information necessary for effective management.

Performs related work as apparent or assigned. 

Job Requirements

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school education or equivalent.

One year of related technical training and two years related work experience in mechanical repair and light industrial products preferred.

High mechanical aptitude as related to light industrial products.

Ability to communicate effectively with customers.

Familiar with the basic use of PC.

Good troubleshooting and diagnostic skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to use hands to handle objects; and talk or hear.

Ability to lift up to 70 pounds.

Frequent bending, twisting, stooping, reaching and lifting.

Required to stand on cement floor for long periods of time.

Specific vision abilities required include close vision and the ability to adjust focus.

SUPERVISION OF OTHERS:

None 

Job Snapshot

Post Date 9/2/2014
Location Lenexa, KS
Employment Type Full-Time
Job Type Retail
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Retail
Required Travel Not Specified
Job ID WR-54956586327
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