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CDS Support Representative

Job Description

Essential Duties & Responsibilities:

  • Receive inbound phone calls from carriers / drivers / shippers that have a need for information related to their order. This may include providing information such as addresses or directions to a given location.
  • Utilize Brokerage TMS systems to address issues and document interaction with client / vendor.
  • Deal directly with carriers for tracking and tracing (via on-line tracking tools or through telephone contact).
  • Follow specific escalation process in the event of major service failure / issue.
  • Respond promptly to carrier needs.
  • Provide the Sales/Carrier reps with real time information where required.
  • Accurate and timely entry into operation system of loads status
  • Other operational duties as they relate to the assistance of the CDS staff


  • High school diploma, GED or equivalent.
  • Knowledge of customer service principles and practices.
  • Communication skills - verbal and written.
  • Listening skills.
  • Customer-focused team player.
  • Time management skills.
  • Computer knowledge of Internet email and MS Office (Word, Excel, Power Point).
  • Well organized with high attention to detail and accuracy.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Job Snapshot

Employment Type Full-Time
Job Type Sales, Supply Chain, Transportation
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Sales - Marketing, Transportation
Required Travel Not Specified
Job ID 692410cddc0848
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CDS Support Representative

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