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Equipment Sales and Service Technician - Binghamton, Upper Scranton area

Job Description

The Equipment Sales and Service Technician services, installs, repairs and maintains all dispensing equipment in related product lines performed to customers' satisfaction. The Equipment Sales and Service Technician is responsible for the installation and maintenance of beverage equipment, chemical mixing dispensing systems, and/or dishwashers. Additionally responsible for preventative maintenance on all equipment including 24/7 emergency service calls.
• Install dispensing equipment efficiently and properly.
• Repair all equipment in the territory assigned.
• Maintain all dispensing equipment within established and acceptable time frames, including monthly maintenance on chemical and beverage accounts.
• Troubleshoot and resolve problems related to electric, plumbing, installation of dishwashers, water lines, drain lines, and copper / pvc piping.
• Respond to all service calls by phone and/or via physical inspection of equipment in a time frame that is conducive to an excellent service level.
• Order parts as required and within contract requirements and/or customer needs.
• Maintain an effective inventory level of parts.
• Schedule a preventative maintenance schedule on chemical and beverage accounts.
• Effectively communicate plans and activities to immediate supervisor.
• Assist sales force in selling chemical and beverage products, including direct account penetration where applicable.
• Display polite and courteous attitude with customers and sales personnel.
• Properly communicate to appropriate personnel the status of job completions, repairs, and/or problems.
• Responsible for increasing sales and profits in related product category, increasing account bases.
• Reduce number of service calls through proactive preventative maintenance.
• Monitor and ensure efficiencies related to number of weekly service calls, number of equipment installations, and number of preventative maintenance calls.
• Complete documentation, service reports, inventory, van stock parts and equipment, and customer service reports, as well as maintain appropriate logs.
• Complete special projects and other duties as assigned. QUALIFICATIONS: To perform this job successfully, the Equipment Sales and Service Technician must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. General electrical, mechanical, and plumbing skills with ability to troubleshoot effectively. Ability to build customer relationship through excellent interpersonal skills. Possess strong verbal and written communication skills. Good record keeping and documentation skills. Must possess basic computer literacy. Must be self-motivated and willing to work extended hours, including on-call 24/7. This position is salary + commission. Valid Driver's license is required. EDUCATION and EXPERIENCE: High school diploma. Six months of equipment/mechanical experience is preferred, however we will train the right candidate on our equipment repair and installation. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Snapshot

Employment Type Full-Time
Job Type Management, Entry Level, Admin - Clerical
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 5000227936306
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Equipment Sales and Service Technician - Binghamton, Upper Scranton area


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