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Employer Quick Look


2,500 - 5,000 employees  |  

 Who Says You Shouldn’t Bring Your Work Home?

As the pioneer of the virtual contact center model, Alpine Access carved out the landscape of home-based customer care. Today, as a member of the SYKES family of businesses, you can count on that same renowned spirit and innovative practices to set the new standard in virtual contact center services. SYKES  provides our clients with the most advantageous path to home-based customer care delivery. And, as a SYKES Home employee, you’ll have the proud distinction of joining the 6,000+ work-at-home employees who together are the new “go-to” team in virtual customer service. Our clients come from industries ranging from Healthcare to Entertainment.

SYKES was built on the premise that by hiring the best and brightest talent from around the country we can deliver remarkable customer service, while giving our employees a much needed work-life balance. We take pride in hiring the top talent from across North America, and delivering remarkable service. Our customer care professionals are invisible extensions of our clients, delivering consistency in quality, performance and culture. The SYKES Home family is comprised of people across various demographic groups including retirees, parents, adult students, people with disabilities, care givers, military and their spouses. The success of SYKES Home is a direct result of the “passion to serve” attitude exhibited by all our employees.

Stay home. Be happy.

Vision and Mission

Our journey starts with our Vision. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions. It inspires our employees to go the extra mile and be proud to be part of something bigger than themselves. For us, it is not about having a vision statement, but about being truly visionary and inspiring others to come along on our journey to achieve success and significance.

Our mission serves as the framework for our roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth.