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Mercedes-Benz Financial Services USA LLC

Automotive - Motor Vehicles - Parts
10,000 - 25,000 employees  |  
How great would it be to walk into a company and from the very beginning, feel that you not only have an equal voice at the table but that you’re an owner? When you walked in as a new employee—this is your company. We truly believe it’s important for every employee to feel a sense of pride and ownership in Mercedes-Benz Financial Services.

Want to know more about your company and where you fit in? Keep reading.

Mercedes-Benz Financial Services is one of the leading captive financial services providers in the world and part of the global family of financial services companies of Daimler AG. The largest automotive market in the world is in North America. This is where leasing as a financing concept was developed and it still leads the way today when it comes to expanding the range of financial services around the world.

Mercedes-Benz Financial Services provides financing for automotive and commercial vehicle dealers and their retail consumers in the United States, Canada, Mexico, Brazil and Argentina. Unique corporate entities exist in these countries, all doing business under the umbrella of Mercedes-Benz Financial Services. We are a successful group of companies: international in scope, sophisticated in our commercial approaches and dedicated to customer and dealer satisfaction.
To be the first choice provider of financial services for our dealers and customers in partnership with our automotive brands.
As the captive finance division of Daimler, we have a close relationship with our automotive brand partners Mercedes-Benz and Daimler Trucks. We work closely with them to provide valuable financial services to dealers and their customers. This collaboration allows us to more effectively support Daimler AG and the needs of the marketplace. Mercedes-Benz Cars Mercedes-Benz stands for modern, innovative and luxurious automobiles—second to none in terms of quality, safety and comfort. The brand represents prestige and passion for driving and enjoys an excellent reputation, particularly in the area of safety technology. Many pioneering technical innovations that are standard features today were first seen in a Mercedes-Benz car. In fact, it was Mercedes-Benz that introduced the first diesel passenger car. smart Good things come in small packages, and the smart car is no exception. Each model’s evolutionary design conveys innovation, functionality and the joys of life. The first smart was delivered in October 1998. Since that time, the newest car brand in Europe has been introduced into 36 markets worldwide, with total sales of more than 850,000 vehicles, and most recently introduced to the U.S. market in January 2008. Thanks to its extraordinary design and uniquely creative concept, the smart has long since achieved cult status. Driving a smart is perceived as an expression of personality, joie de vivre and lifestyle. Maybach The Maybach name stands for one of the most luxurious and exclusive cars in the world. Along with Mercedes-Benz, Maybach was among the elite carmakers in Germany and internationally in the 1920s and 1930s. Today’s Maybach models are built with great care and attention to detail, combining first-class features and handcrafted quality with modern manufacturing. When it comes to developing and producing luxury automobiles, Maybach also benefits from the unique experience of its sister brand, Mercedes-Benz. This technological advantage is coupled with the Maybach’s aesthetics, perfection and elegance. The result? The pinnacle of style—a perfect balance of the classic and the modern. Freightliner For more than 60 years, Freightliner has demonstrated its key strengths of innovating and overcoming challenges with creative solutions. A constant focus on customer needs and extensive customer support has made Freightliner the undisputed market leader in North America for heavyduty, long-distance trucks and also the second-largest provider in the medium-duty sector. Freightliner is a division of Daimler Trucks North America. Western Star Trucks The reputation enjoyed by Western Star in North America is of legendary proportions. Its proud heritage is based on a blend of cutting-edge technology, traditional design and core values such as quality, reliability, flexibility and craftsmanship. From cross-country journeys to dumping and mixing to the logging, oil and mining industries, Western Star covers it all. Since 2000, Western Star has been owned by Daimler Trucks North America. Thomas Built Buses This brand and its famous yellow buses have become synonymous with the U.S. school day. When it comes to engineering, function, safety, service and design, Thomas Built Buses are in a class of their own. This dedication to quality has made the company one of the leading providers of school buses in the U.S. Unimog Built in Germany and imported to the U.S., the Unimog fills a niche in the North American market: the multi-tool implement carrier. From plowing snow and spreading salt to working in the utilities sector with its aerial list, tree trimmer and other special features, the Unimog represents the ultimate in versatility and performance. Its four-wheel drive and ability to climb 80 percent inclines also make the Unimog perfect for tackling wildfires in rugged terrain. Mercedes-Benz With its illustrious past and pioneering innovations, Mercedes-Benz is one of the most successful commercial vehicle brands in the world. Mercedes-Benz commercial vehicles are used for a vast range of purposes and set standards in safety, engineering, economy, quality and design. Detroit Diesel An affiliate of Daimler Trucks North America, Detroit Diesel is the leading manufacturer of on-highway medium and heavy-duty diesel engines for the commercial truck market. ___________________________________________________________________ These are the products sold in the Americas.
Career Opportunities
Our employees are the success.

We have a unique compass for the best path to the future of mobility - the ideas of our employees. Due to the skills of each individual and the opportunities for constant development, our teams are able to produce exemplary results and develop unconventional solutions. We at Mercedes-Benz Financial Services never forget, what the key to our success is: our employees. That is the reason why equal opportunities, fairness and a cooperative working environment are so important to us.

You never stop learning at Daimler: Our opportunities for further development are of the premium standard you'd expect of a multinational Group. After all, skilled and highly qualified employees are the cornerstone of our business success.

Customized working time: Our employment benefits provision extends to many areas of the lives of our employees. Our variety of flexible working arrangements is just one example of these advantages.

Work/life balance: If being able to respond flexibly to the demands of career and home is important to you, check out the many measures we have put in place to make work and family life more compatible.
About our family
Before we talk about Mercedes-Benz Financial Services in detail, it will be helpful to understand who Daimler is and how Daimler, in addition to Mercedes-Benz Financial Services, has evolved over time.

Daimler AG

Daimler’s history stretches back 125 years and is marked by the pioneering achievements of automotive engineering. Daimler is not only the inventor of the automobile, but a leading supplier of premium passenger cars as well as the world’s largest manufacturer of commercial vehicles. With its strong brands and its comprehensive portfolio of automobiles from compact cars to heavy-duty engine trucks, Daimler is active in nearly every country around the world.

Daimler Financial Services AG

Working in close cooperation with the Daimler vehicle brands, Daimler Financial Services AG strengthens customer loyalty to the automotive brands and is a strong contributor to the earnings potential of Daimler AG.

Operating in more than 40 countries, the Berlin-based family of companies is the most international captive financing company in the world. As Mercedes-Benz Financial Services in the Americas, we are proud to be a part of this global family.

Daimler Financial Services (Mercedes-Benz Financial Services)

Daimler Financial Services AG operates under Mercedes-Benz Financial Services in the US and Canada. Mexico operates under Daimler Financial Services. In the Americas there are approximately 1,600 employees. The company provides brand-specific financing for Mercedes-Benz automotive dealers’ inventories and their retail customers and conducts business in the United States luxury car market as Mercedes-Benz Financial Services. In the U.S. trucking industry, Mercedes-Benz Financial Services conducts business as Daimler Truck Financial and finances Daimler commercial vehicle products such as Freightliner and Western Star for dealers and their customers in the fleet, vocational, municipal and owner/operator segments.

The Headquarters for the Americas is in Farmington Hills, Michigan. Daimler Financial Services Group, headquartered in Berlin, Germany, operates in nearly 40 countries with an employee base of close to 6,800.
We are committed to excellent financial services that:

• create value for our brands, dealers and customers
• contribute to the financial success of Daimler
• offer rewarding opportunities for our employees and to the communities where we live and work
Our locations
Fort Worth, Texas USA
Collections, Customer Service, Remarketing & Business Center Operations

Collections & Customer Service: we serve our Mercedes-Benz Financial Services and Daimler Truck Financial customers out of one Client Care Center. The Mercedes-Benz Financial Services office in Fort Worth employs approximately 550 employees and the employees manage inbound and outbound calls each year. Employees at this center address Collections, Customer Resolution, Document Management, Titles and other customer-related and administrative functions.

Remarketing: the employees of the specialized Remarketing Center provide full remarketing services for Mercedes-Benz Financial Services. The goal of Remarketing is to support the brand partner in maintaining customer loyalty.

Business Center: our dealers in the U.S. are serviced by our Business Center. The Business Center employees support the company’s Sales, Marketing, Credit, Discounting, Insurance and Administration functions. The Business Center manages behind-the-scenes activity for our dealers.

Fort Mill, South Carolina USA

Marketing for Daimler Truck Financial: being close to our brand partner is important to the 20 employees who are co-located with Daimler Trucks North America. These employees focus on front-end marketing, full-service leasing and sales functions for Daimler Truck Financial.

Farmington Hills, Michigan USA
Americas Headquarters

Headquarters employees support the business and our employees as internal customers. These internal support functions include Administrative Services, Finance and Controlling, Audit, Human Resources, Risk Management, Information Technology Management (ITM), Office of the General Counsel, Strategy, Corporate Communications, Operations, Compliance Services and Mercedes-Benz Financial Marketing.

Mississauga, CANADA
Mercedes-Benz Financial Services Canada

Doing business as Mercedes-Benz Financial and Daimler Truck Financial, the Canadian organization has more than 100 trained professionals working out of two offices. They support the sales efforts of Daimler products in Canada by offering premier passenger car and commercial vehicle financial services to its retail customers and dealer network. Customers in Canada enjoy the benefits of leasing and financing their commercial vehicle products including those from Freightliner and Western Star, via Daimler Truck Financial. Mercedes-Benz Financial provides exceptional service to customers who choose from an array of purchase and lease options for the full range of renowned Mercedes-Benz vehicles including smart and Maybach.


Daimler Financial Services Mexico: Mexico is an increasingly important market for Daimler Financial Services (DFS). To address the automotive financing needs of this growing North American market, more than 130 trained professionals co-located with brand partners in one corporate office in Mexico City provide exceptional service and financial solutions for dealers and customers throughout the 31 states of Mexico. Mercedes-Benz Financial passenger car representatives work with all of Mexico’s Mercedes-Benz and smart dealers and customers while DFS commercial vehicles professionals attend to the needs of Freightliner and Mercedes-Benz buses and vans dealers and customers.


Mercedes-Benz Financiera Argentina: re-started in 2006, Mercedes-Benz Financiera Argentina
has had an excellent track record in increasing it’s portfolio and services. Having gained sound business experience in recent years in a volatile market, the 38 employees are highly committed to offering outstanding services to the dealers and customers. The team is proud to support the brand partners by offering a wide range of financing and leasing products for trucks, buses, vans and passenger cars. Mercedes-Benz Financiera is currently the largest Captive in the Argentina market.

Banco Mercedes-Benz: since 1996, Banco Mercedes-Benz has offered a complete range of financial products to its customers, including retail financing, special long-term financing, leasing and insurance. They also provide wholesale products (such as Floorplan) and bank guarantees to the dealer network. The 259 employees work out of the Headquarters and four regional offices. There are an additional 37 Dealer Relations Managers and 4 Key Account Managers located strategically throughout the country, providing dedicated service and solutions to our dealers. This quality of service has been confirmed over the years by the Bank’s top positions in customer satisfaction.
Mercedes-Benz Financial Services believes each of our employees contribute a different history and experience. We know the only way to achieve our business goal is to encourage our diverse group of employees to bring their unique perspectives and experiences, both personal and professional, to the table. Our employees respect, encourage and cultivate diversity in our teams and our decisions.

Mercedes-Benz Financial Services is dedicated to seeking the best people to join our team from the complete universe of thought, talent and background. Diversity is an essential success factor within our Vision and Mission and an integral part of our Core Values.
Mercedes-Benz Financial Services Corporate Headquarters
36455 Corporate Drive
Farmington Hills, MI 48331