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Telerx

(Public)  
2,500 - 5,000 employees  |  
Overview
Innovative from the start

Telerx was founded in an entrepreneurial spirit in 1980 – initially developing an innovative marketing technique by harnessing the cost-efficiency of telephones to deliver increased sales and better communication within the pharmaceutical and healthcare industry.

A decade of growth and diversification

By the early 90’s, Telerx was able to leverage its experience and expertise in dealing with complex and sensitive issues to other consumer-focused companies. Consumer product companies were just beginning to recognize the importance of building strong relationships with their customers – and the powerful impact of placing toll-free numbers on product packaging.

Becoming a category leader

As consumer relationship management grew in the late 1990’s, Telerx outperformed the industry. Some of the bluest blue chip companies recognized the value of partnering with us. As we moved into the 21st century, Telerx became the customer care category leader.

Career Opportunities
We have received Customer Inter@ction Solutions Magazine’s “Top 50 Award” for eight years running … and based on inbound minutes, we are currently ranked #22.

Additionally, we have been repeatedly named a “Rising Star” by Customer Inter@ction Solutions. This award acknowledges the fast-growing contact centers.

Our new call recording solution – Consumer Expressions™ – recently won two prestigious “2003 Product of the Year” awards from Customer Inter@ction Solutions and Communications Solutions Magazine. These awards recognize excellence in technology advancements and products that go the extra mile to improve customer experience and corporate ROI.
Vision
Telerx builds and maximizes the investments our clients make in brand building by carefully managing consumer/customer interactions, strengthening those relationships and providing our clients with valuable market intelligence.

We provide flexible options and advanced technology to tailor solutions that fit each client's unique goals, market and budget.

As part of Telerx's forward-thinking, visionary culture, all of our team members are consumer care specialists who act like business owners, bringing passion, experience and commitment to our client's business.
Products
More creative options + more custom-tailored solutions = more effective and cost-efficient programs

The enormous corporate consolidation of recent years and the emerging behemoth organizations have created a relentless drive for profitability. This has resulted in an unprecedented focus on efficiency and cost saving combined with a demand for increased effectiveness. Customer care programs have not escaped this environment. Today, the programs that succeed are those that learn how to embrace change and use it as a tool.

As the customer care specialist, Telerx has carefully tailored its services to be totally focused on helping you exceed expectations. From contact handling modalities, data analysis and data entry … to fulfillment services, CRM hosting and quality assurance, you can count of your outsourcing partnership with Telerx to go a lot further than just answering the phone.

Whether it’s developing different kinds of relationships with different kinds of customers, seamlessly integrating varied tiers of service or raising customer satisfaction by bringing new levels of empathy to live interaction management, your service package will maximize the value of your customer care program.
Contact
Horsham, PA
Telerx Headquarters

723 Dresher Road
Horsham, PA 19044
1.800.2TELERX
phone 215.347.5700
fax 215.347.5800
Diversity
Telerx is an Equal Opportunity employer and does not discriminate against any applicant or associate due to race, ancestry, color, religion, national origin, citizenship, age, marital status, sexual orientation, disability or against disabled veterans and/or veterans of the Vietnam Era. This policy applies to: Recruitment and advertising, offers of employment, promotional opportunities, job postings or transfers, compensation and benefits, layoff or termination, leave of absence, social and recreational programs and retirement.