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CareerBuilder Apply Only
CAREERBUILDER APPLY

Full-Time

Position Summary The Business Planning Analyst will analyzecontact volumes, AHT, impact events, occupancy, and contact center staffingactivities to provide management information and make recommendations for thefull and part time staffing needs to supp...

Ann Arbor, MI

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CAREERBUILDER APPLY

Full-Time

Position Summary The Business Planning Analyst will analyzecontact volumes, AHT, impact events, occupancy, and contact center staffingactivities to provide management information and make recommendations for thefull and part time staffing needs to supp...

16800 Executive Plaza Drive
Dearborn, MI

Full-Time

Overview The Analyst is responsible for managing the workforce management process including, forecasting, capacity planning, scheduling and change management to ensure that KPIs are met. In addition, this position also serves as the point of contact for s...

Cleveland, OH

CAREERBUILDER APPLY

Full-Time

Workforce Management (WFM) Implementation Consultant Dallas Competitive salary and benefits We only hire RE markable peo PL e - are you remarkable? We have a fantastic opportunity for a Workforce Management Implementation Consultant to join our US Consult...

REPL Group

Dallas, TX

Full-Time

JobID: 2017-4932 A CLEAResult Workforce Management Analyst (Real Time Adherence – RTA) is responsible for day-to-day workforce schedule compliance within the contact center. This position is responsible for measuring real-time adherence, managing call flo...

Tempe, AZ

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Full-Time

At Williams-Sonoma Inc , w e've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhanci...

Las Vegas, NV

Full-Time

Job Description The Workforce Management Program Manager is responsible for all facets of workforce management for a multi-site call center operation. They are required to understand the broader direction of the businesses they support and serve as a subj...

Phoenix, AZ

Full-Time

Workforce Management Analyst Function Credit Services Site / Location of Position US - Irving, TX Legal Entity Nissan Motor Acceptance Corp. (NMAC) Posting Description Job Summary The Workforce Management ("WFM") Analyst is responsible for monitoring and...

Irving, TX

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Full-Time

Who is Cenlar? You are. Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere th...

Tempe, AZ

Full-Time

Position Overview: The Workforce Supervisor’s role is to ensure appropriate data management in order to provide accurate reporting as a basis for the decision making process. They will also be responsible for mentoring the WFM team to ensure that they are...

Las Vegas, NV

Full-Time

TeleTech isseeking a seasoned Director of WorkforceManagement to join our Customer Managed Services team. We help bring technology and human connectionstogether to deliver amazing customer experiences every time. We need you- ournext director of workf...

Englewood, CO

CAREERBUILDER APPLY

Full-Time

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country. Apex has an opportunity for a Workforce Management Architect for a client in Springfield, NJ . If interested in discussing the position f...

Union, NJ

Full-Time

Job Summary Is accountable for the supervision and maintenance of the multi-channel, multi-tenant Workforce Management (WFM) platform within CHOP. The Workforce Analyst focuses on planning and optimizing the performance of CHOP agents by developing report...

Philadelphia, PA

CAREERBUILDER APPLY

Full-Time

WorkforceManagement Operations Analyst The Workforce Management (WFM) Operations Coordinatorfor ClearCaptions, LLC, is responsible for coordinating staffing acrossmultiple call centers and vendors in order to ensure that daily service levelgoals are m...

Santa Fe, NM

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CAREERBUILDER APPLY

Full-Time

Workforce Specialist will partner with Contact Center Leadership in providing reporting, analytics, and oversight of the performance of the Contact Centers across the Country. The range of duties includes forecasting, scheduling, reporting, and analytics...

Hurst, TX

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CAREERBUILDER APPLY

Full-Time

Summary: Responsible for forecasting, scheduling, reporting and real time management of call center operations. Analyze workforce metrics, trends/patterns and resource allocation to meet organizational needs. Responsible for daily management of service le...

Atlanta, GA

CAREERBUILDER APPLY

Contractor

The Call Center in Lincoln, NE has the need for a Workforce Management Analyst . ● Market Job Title: Workforce Management Analyst ● Location: Lincoln NE ● Shift hours: 8:00 am - 5:00 pm ● Contract Duration: 3 months – Contract to Hire based on performance...

Lincoln, NE

Full-Time

Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid...

Broomfield, CO

Full-Time

Workforce Management Manager Function Credit Services Site / Location of Position US - Irving, TX Legal Entity Nissan Motor Acceptance Corp. (NMAC) Posting Description Job Summary Responsible for overall WFM delivery, support and execution. Team has direc...

Irving, TX

CAREERBUILDER APPLY

Full-Time

In this role, you will work on planning and forecasting, client needs and capacity. You will also analyze trends and key metrics and provide reporting to internal and external stakeholders. Responsibilities: Create and update long term and short term call...

Folsom, CA

Contractor

Company Description Lumen Solutions Inc., is a technology consulting services company based in Virginia. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We special...

Washington, DC

Full-Time

***This position requires relocation to Orlando, FL or Mechanicsburg, PA*** Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world’s leading businesses excite you?...

McLean, VA

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Full-Time

***This position requires relocation to Orlando, FL or Mechanicsburg, PA*** Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world’s leading businesses excite you?...

Chicago, IL

View 16 more

Full-Time

Responsible for managing the day-to-day operation of the Collections Workforce Management team, specifically: Directing the workforce forecasting and scheduling teams for our three Collections sites by optimizing service and quality levels while ensuring...

St. Louis, MO

CAREERBUILDER APPLY

Full-Time

Grade: POSITION SUMMARY: The Workforce Management Specialist is responsible for creating and implementing weekly schedules for the property while making appropriate decisions and staffing level changes based on business needs. All duties are to be perform...

Biloxi, MS

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