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Company Contact Info
- Irving, TX 75063
- Cindy M, Recruiter
- Phone: 214-217-9895 ext 6554
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Customer Service Representative
TPI Staffing, Inc. • Irving, TX
Posted 21 days ago
Customer Service/Order Entry Clerk - Irving, TX 75063
The customer service representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products. The customer service representative will be responsible for processing order, data entry and organization of orders. This is a NEW temp-to-hire opening paying $15/hr.
- Answer phones and respond to customers’ requests/complaints
- Receive and file purchase orders in appropriate binder
- Verify accuracy of job orders vs. purchase orders
- Initiate Extra Purchase Orders
- Prepare order forms entering into system: contact number, builder name, job address, laminate material color, and plan number
- Revise schedule and schedule jobs according to work specifications, established priorities, and availability of workers
- Turn orders to Data Entry Clerk for entry finalization
- Provide technical advice to customers
- Resolve field conflicts
- Order materials
- High school diploma or GED, or equivalent years of experience
- Two years of related experience with commercial customer service, non-residential.
- Knowledge of procedures and methods, including telephone communications and office systems
- Ability to use word processing, spreadsheet, and database software
- Ability to establish priorities, and work independently
- Familiarity with a computer ERP system