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Enterprise Help Desk

F1 Technical Solutions • Madison, NJ

Posted 15 days ago

Job Snapshot

Contractor
19/hr to start, 28/hour for approved OT, 6 months right to hire
Consumer Products
Information Technology

Job Description

Enterprise Support Help Team for Consumer Products firm-Industry Leader in Madison NJ seeks help desk/support agents for a high-volume/busy desk.


 

Work is Help Desk support web/phone/email work supporting national offices & branches of the above companies.


·       Provide troubleshooting support through telephone and remote connection to all employees within company divisions across the United States.


·       Operating systems supported include Windows  10/8/7/XP/Vista and MAC.


·       Provide support within Microsoft Exchange including Outlook with Zimbra and Webmail access.


·       Assist employees with mobile handheld devices including e-mail setup within iPhone, iPad, Droid, and Blackberry.


·       Provide support within LAN/WAN, Wi-Fi, and VPN connectivity issues.


·       Complete Active Directory updates including credential resets and profile editing for all employees within our Domain Manager.


·        Ability to provide training to end users and communicate with employees at all levels on a daily basis.


  • Resolve issues such as: password issues, Local vs Global/Network printing problems, peripherals, Remote Access {RAS-VPN}, log-ins, IDs, Access issues, etc

  • for more difficult issues you will escalate calls to the appropriate group (WEB team, Network admins, etc).

  • Support multiple domains consisting of approximately 40,000+ end users. 

  • Reset end user passwords for network and proprietary applications 

  • Provide timely, courteous web, phone & email support to users on a variety of software applications (MS Office including Word, Excel, Outlook), Internet Explorer, etc 

  • Support proprietary applications 

  • Record call information/diagnosis, resolution, etc in ticketing system.  

  • Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using Windows Remote Desktop Connection, VNC Viewer, or Microsoft Netmeeting. 

  • Handle severity one issues as required including WAN/LAN troubleshooting. 

  • Ability to multi-task necessary in this high volume environment, 

  • Ability to update help desk database. 

  •  Support Network peripherals-printers, etc; 

  • Resolve issues with OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows NT/XP/Vista/7/8/10, MacAfee Antivirus, Exchange, etc 

  • Help desk ticket system exp necessary,




  • Spots open due to fulltime conversions, expansion/acquisitions and Promotions to Desktop, Exchange, etc teams,

  • Shifts available are 3 pm - midnight or 12 -8 pm.


    - We do Not charge a fee when you go fulltime so it works well for you and the client

    Interested candidates, please forward a resume to Nancy Lan

    at:

    [Click Here to Email Your Resumé]



Thanks!

Nancy



Job Requirements

Windows


Outlook


Ticket Tracking


Excel


Job ID: Nethelpcb4
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