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Company Contact Info
9428 Waterstone Boulevard
Cincinnati, OH 45249
- Nichole Sabatini
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Software Support Specialist (Product Support Specialist)
LCS • Cincinnati, OH
Posted 23 days ago
- Provide superior customer service to our end users over the phone and via email.
- Assist customers with questions and issues relating to our proprietary software (i.e. detailed accounting questions, printing problems, installation, troubleshooting within the program). This may involve conducting remote sessions with customers.
- Documents and tracks status of all issues in a timely fashion within our ticket tracking software.
- Works in conjunction with internal departments to improve processes resulting in customer satisfaction.
Careerbuilder Keywords:csr, c.s.r., customer service, customer service rep, customer service representative, customer support, customer care, helpdesk, IT, software support, customer support, technical support, telecommunication, telecom, communications, telecommunications
- Strong customer service skills
- Experienced with Microsoft Office applications
- Excellent work ethic
- Impeccable attendance and personal accountability
- Strong communication skills—both verbal and written
- Ability to work independently
- Experience with IT concepts and/or accounting software
- 1-2 years of prior customer support experience
1. 401k and employer match (available after a year)
2. Profit Sharing option (available after a year)
3. 9 paid company holidays
4. Paid time off (begins accruing upon start date)
5. Team oriented work atmosphere
6. Newly renovated building with private parking lot
7. Nominated by our staff as one of Greater Cincinnati's best places to work