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1551 South Rural Road
Tempe, AZ 85281
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Arizona State University • Tempe, AZ
Posted 13 days ago
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Arizona State University
Requisition Id# 33963BR
$57,600 - $85,000 per year
We are currently looking for customer-focused Salesforce administrators to be a part of our growing Salesforce team.
Salesforce Administrators participate in the design, configuration, enhancement and maintenance for university applications. Must be able to interface directly with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options. Assess design and objectives for the assigned project phases and recommends strategies and tactics to achieve business needs.
•Perform hands-on solution design, prototyping, proof-of-concepts, as required in support of current and new projects.
•Conduct Solution reviews with functional teams prior to design and development activities and ensure solution is scalable, is aligned with internal product roadmaps and meets customer's' business requirements.
•Work on all phases of a project: requirements capture, development, testing, production support, etc.
•Be able to estimate scope for development efforts.
•Communicate with stakeholders and end users to provide support.
•Knowledgeable of Salesforce objects including user, account, lead, case, knowledge, chatter, opportunities and campaign.
•Knowledgeable of Salesforce security model including profiles, roles, permission sets and workflows.
•Develop and create customized reports and dashboards.
•Design, create and maintain user roles, profiles and hierarchies.
•Create and maintaining documentation in Confluence on processes, policies, application configuration and related materials.
•Keep abreast of new Salesforce features and functionality and proving recommendations for process improvements
•Ability to work independently as well as part of a team in a fast-paced environment, and adapt to new features and technology.
Bachelor's degree in Computer Technology or related field AND two (2) years experience providing information technology services; OR, Six (6) years experience providing information technology services; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.
•Demonstrated Salesforce administration experience.
•Experience in hands on design, prototyping, development, configurations, testing and other implementation activities.
•Experience in technical background, analytical, and problem-solving skills.
•Experience in delivering the full software development life cycle with the Force.com platform.
•Demonstrated knowledge about applications of Flows, APEX and Visualforce.
•Evidence of a proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
•Experience in troubleshooting skills with the ability to analyze and resolve difficult problems quickly.
•Demonstrated aptitude for learning new technologies.
•Experience in effectively communicating technical concepts to other technical staff members as well as non-technical members of the organization
•Demonstrated knowledge with Agile Project Management is a plus
•Evidence of a Salesforce.com Certification
Use PC, sit or stand for extended periods of time, walk moderate distances to perform work, use hand/fingers for repetitive motion (keyboarding/typing), communicate both orally and in writing, and read/interpret written and oral instructions/directions. May require lifting of items weighing up to 40 lbs.
The mission of the University Technology Office is to provide technology leadership for the New American University. The UTO helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University. Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply:
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
To apply please go to www.asu.edu/asujobs/ click "External Applicant' Under Staff job opportunities, see Req Id# 33963BR or go directly to: https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?partnerid=25620&siteid=5494&jobId=3005551