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- Virginia Beach, VA
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Brock & Scott, PLLC • Virginia Beach, VA
Posted 6 days ago
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Brock & Scott, PLLC has been the default services and recovery leader in the Southeast for over 14 years. We have 18 offices across our seven states with highly qualified attorneys and professional staff providing full coverage and significant years of legal experience in each of our states.
It is our commitment to provide exemplary in-house service to our clients with a comprehensive suite of practice area offerings. By utilizing Brock & Scott, our clients gain the full benefit of our extensive regional coverage while experiencing that 'hands on' approach and physical presence in each individual state.
The firm has demonstrated our ability to meet the most strict industry standards for handling default and collection related legal work. We maintain advanced levels of physical and data security that are integrated into our Compliance Division for quality control and audit review across all of our offices. EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
The Virginia Beach office manager is responsible for ensuring overall client satisfaction by working with partners and operations managers to insure company policy and procedures are followed.
Main Job Tasks and Responsibilities
Coordination and Supervision - Coordinate, manage and monitor the workings of the location. Demonstrate an effective understanding of process and workflow management and the ability to make appropriate changes in order to achieve Firm objectives.
Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
Quality - Ensure compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with Firm and regulatory standards.
Production - Monitor performance and implement improvements. Ensure quality of file review. Assist in identifying, developing, evaluating and implementing new processes or procedures to improve service levels or reduce costs.
Communication - Monitor, manage and improve the efficiency of support services such as IT and HR. Facilitate coordination and communication between support functions.
Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
The formal education and experience for the manager job description varies per the nature of the job responsibilities
College degree in business administration, commerce, management, industrial technology or industrial engineering. Relevant production experience.
Knowledge of business and management principles and practices
Experience managing small groups
Experience using Six Sigma or similar process improvement tools
Knowledge of project management principles and practices
Information technology skills
Computer proficiency in Microsoft Office, including Excel, Word and Access
critical thinking and problem solving skills
planning and organizing
influencing and leading
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. but could extend into afterhours and weekends. 0-5% travel.