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  • Orlando, FL

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Customer Service Representative - Work from Home

ABC Financial • Orlando, FL

Posted 24 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - High School
Monthly Incentives
Banking - Financial Services, Computer Software, Telecommunications
Customer Service, Admin - Clerical
Relocation - No

Job Description

As a Customer Service Representative for ABC Financial, you are the voice of our company. At ABC, what you do every day will directly impact 8,200 health clubs and their 16 million members across the nation.  Our Call Center Representatives are passionate individuals who excel in customer service, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it's time for a change of pace. Put your energetic personality and solutions focused approach to use and join a company that is stable and provides incomparable room for growth.

What you'll be doing
You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers' day.
• Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
• Provide fast and friendly service
• Accurately document and update customer records into our databases
• Provide excellent customer service and professionalism to all customers
• Remain calm and helpful, even when dealing with upset customers

  • Maintain individual standards

    • Meet minimum QA goal of 80%

    • Meet minimum customer survey goal of 90%

    • Minimum schedule adherence of 92%

    • Maintain an average talk time of 315 seconds or less on member calls

    • Maintain an acceptable error percentage

Why you'll want to join our team
• Full-time, set work schedules with weekends off
• 100% paid training with bonus structure
• Full benefits package and 401K with company match
• Competitive pay with added monthly incentives
• Paid time off
• All required equipment/hardware provided
• A refreshing culture and family atmosphere
• Supportive management and co-workers
• Constant opportunity to learn, grow and advance your career

Job Requirements

Who we're looking for
The best fit for this job is someone who:
• Has a High School diploma or General Educational Development (GED) certificate
• Must live in Florida
• Has a stable work history and takes pride in punctuality and attendance

  • Must be flexible to an assigned work schedule

• Has a minimum of 1 year experience in a call center setting with experience handling inbound and outbound calls
• Has a private, quiet home office space with hard-wired, high-speed internet service (DSL or Cable)
• Has excellent verbal skills, clear and confident
• Has the ability to multitask, learn new systems and adapts quickly, and is solution focused
• Stays focused in stressful situations with a positive and upbeat personality
• Has experience with the AS400, Microsoft Word, Excel, Outlook
• Cares about helping their customers and being a team player
• Is self-motivated with work at home experience
• Demonstrates empathy when listening to customer needs


Remote agents must meet the following requirements at all times throughout employment:

  • Download Speed - Greater than 5 Mbps (5000 Kbps)
  • Upload Speed -Greater than 1.5 Mbps (1500 Kbps)
  • Packet Loss - 2% or less
  • Latency/Ping - 100 ms or less
  • Jitter - 15 ms or less
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