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Company Contact Info

  • 11405 Northeast 2nd Place
    Bellevue, WA 98004
  • Julie Gobunquin
  • Phone: 425-214-7698

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Hotel Front Desk Associate (Hospitality / Customer Service)

OTO Development • Bellevue, WA

Posted 21 days ago

Job Snapshot

Full-Time
Degree - High School
$13.50 /Hour
Hospitality, Other Great Industries
Hospitality - Hotel, Customer Service, Other
10

Applicants

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Job Description


Hotel Front Desk Associate (Hospitality / Customer Service)

Job Responsibilities

The Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member handles financial transactions accurately and maintains required systems and records.

Core Responsibilities include:

•Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

•Proficient administration of the hotel's electronic reservation system

•Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction

•Compliance with hotel safety programs and procedures, including emergency and security systems


Job Requirements

· Experience in accurate cash handling and credit cards

· Experience in maintaining security of confidential information, including guest registration and credit card information

· Ability to pass certification tests required to meet brand standards

· Experience working with a computer, including data entry

· Ability to work well with others

· Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

· Listening skills to ensure accurate understanding of guest wishes

· Composure to work effectively under pressure and to address and resolve guest problems or concerns

· Approachability to encourage effective communication with guests and fellow team members

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