Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 1551 South Rural Road
    Tempe, AZ 85281

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!


Arizona State University • Tempe, AZ

Posted 16 days ago

Job Snapshot

Education - Teaching - Administration
Information Technology


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Instructional Technology Specialist (IT)

Arizona State University

CSS Classroom Support 

Campus: Tempe 

Requisition Id# 33673BR 


Salary Range: 

$40,320 per year 


Close Date: 



Job Description: 

Provide customer service and technical support on behalf of ASU’s Classroom Support team at the Tempe campus.


Essential Duties: 

Assisting with desktop, classroom, and computing site operations

Setting up, installing, and maintaining computer hardware and multimedia equipment

Maintaining classroom and computing site environments

Developing and fostering client relationships with faculty to maximize their classroom experience

Training users on hardware and software tools

Providing technical assistance for video conferencing

Performing computer, multimedia controller, hardware, software, and network troubleshooting

Maintaining records, supplies, and inventory

Leading, mentoring, training, and evaluating the performance of student employees based on established procedures


Days and Schedule:

Monday – Thursday, 2pm to 11pm; Friday, 10am to 7pm; and includes rotating weekends. 

Job Requirements

Minimum Qualifications: 

Associate’s degree in technology or related field AND two years of experience providing information technology services; OR Four years of experience providing information technology services; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.  Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.


Desired Qualifications: 

•Experience providing excellent service to a diverse customer base, preferably in an educational setting

•Experience providing advanced technical support, troubleshooting, and training for classroom technologies

•Demonstrated knowledge of Apple and Windows Operating Systems

•Experience working in a lead position, including management of others

•Experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues

•Experience managing cases in reporting systems such as Salesforce and ServiceNow

•Experience in communicating with both technical and non-technical users


Working Environment: 

•Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking

•Frequent physical demands may include stooping, bending, crawling under/around objects

•Reaching, lifting and pushing objects of varying weights up to and over 100 pounds

•Receive regular review of completed tasks

•Communicate to perform essential duties

•Use office equipment including a personal computer


Department Statement: 

The mission of the University Technology Office is to provide technology leadership for the New American University.  The UTO helps ASU create and maintain innovative technology solutions and services that advance learning and discovery at the University.  Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position. 


ASU Statement: 

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.


ASU is a tobacco-free university. For details visit


AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.


Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.


ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. 


Background Check Statement: 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.  


Fingerprint Check Statement: 

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. 


Instructions to Apply: 

Application deadline is 3:00PM Arizona time on the date indicated.


Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.


Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.


ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.


Only electronic applications are accepted for this position.


To apply please go to click "External Applicant" under Staff job opportunities, see Req Id# 33673BR
Job ID: 33673BR
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.