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  • Wilmington, NC

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Office Support Administrator

Investors Title Company • Wilmington, NC

Posted 14 days ago

Job Snapshot

Experience - At least 3 year(s)
Degree - High School
Insurance, Banking - Financial Services
Customer Service, Insurance, Admin - Clerical


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Job Description

Office Support Administrator

(Part Time)

Beacon Title Agency, LLC

Wilmington, North Carolina

Investors Title Management Services, LLC (ITMS) is a strong and growth oriented title insurance provider. It was established as part of Investors Title Company and Affiliates National Markets program. Beacon Title Agency is managed by Investors Title Management Services (ITMS), a subsidiary of Investors Title Company. This Agency is one of 19 ITMS managed agencies operating in 9 states. We have built our business and reputation on responsiveness and efficiency, a deep knowledge of the real estate industry, and long-lasting relationships with our partners and customers. Recognized as an industry leader, we provide residential and commercial title insurance and innovative business solutions for our partners. Working at Beacon Title, you’ll find a dynamic and supportive culture, the training and development you need to succeed, a variety of career paths, work/life balance, and excellent benefits.

Position Objective:   

To perform administrative, clerical and data entry duties, as well as administer agency workflow as directed by the Agency Operations Officer.

Position Responsibilities:

Customer Service

  • Communicate in a professional and courteous manner with clients and other employees on the telephone and in personal interactions.
  • Receive and respond to customer inquiries received via phone, fax or email requesting status, rate quotes, title defects, clearing exceptions or general information.

Workflow Administration

  • Receive order for title insurance via fax, email or phone.
  • Request and track prior policies from the attorney or ITIC branch for title orders.
  • Distribute orders to the underwriters in order to effective manage agency workflow.
  • Maintain information on clients, providers and lenders to ensure proper processing of title orders.
  • Produce daily and monthly reports as indicated by Marketing/Operations Officer.

Processing/Data Entry

  • Develop understanding of various forms utilized in branch office.
  • Learn and understand ITIC’s Title Policy System.
  • Process requests for changes/correction to policies/commitments.
  • Type policies and endorsements according to agency needs.

General Office Support

  • Sort and file all incoming mail and faxes with appropriate file.
  • Complete daily deposit of receivables in processing system and at bank in compliance with ITMS accounting standards.

Other Duties

  • Communicate regularly with Marketing/Operations Officer regarding work volumes, customer issues and obstacles impacting production and quality.
  • Special projects assigned by Marketing/Operations Officer.

Job Requirements

  • High school graduate or equivalent with three years of clerical or underwriting experience related to title insurance, mortgage lending, legal support or loan processing.
  • General knowledge of title insurance, legal instruments and terminology relative to conveying or encumbering property.
  • Considerable ability to perform tasks relating to title insurance underwriting and administrative duties with minimum of supervision.  Type with reasonable speed and accuracy (typing test required).
  • Analytical ability sufficient to analyze documents recorded in connection with a routine real estate transaction.
  • Ability to work well under pressure, meet deadlines, organize workload and maintain accurate files.
  • Ability to communicate effectively both orally and in writing, in person and by telephone.

The Agency is an equal opportunity employer.  As such, the Agency offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

Job ID: 17-0034
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