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Company Contact Info

  • Jersey City, NJ
  • HR-Talent Acquisitions

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Full Time Customer Service Associate

Jersey City, NJ

Posted 12 days ago

Job Snapshot

Full-Time
Travel - None
Experience - None
Degree - High School
$25,000.00 +
Accounting - Finance, Sales - Marketing, Retail
Customer Service
75+

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Job Description

Customer Service Associate Tasks & Duties:

  • Enter all orders, from a variety of sources: telephone, fax, mail, e-mail, electronic – whether directly from customers or from other client departments.

  • Connect with customers through outbound calls as needed. This could include following-up on purchases, comp copy feedback, or communicating special product deals.

  • Maintain a thorough knowledge of the client product line, policies, and special programs and effectively apply this knowledge to all customer service situations.

  • Enter all customer credits and returns. Perform necessary research to allow timely processing of customer credits or other financial adjustments.

  • Interact with other client team members regarding activity from key accounts to help build a customer profile that becomes a basis for account growth, customer satisfaction, and customer loyalty.

  • Maintain adequate customer service files and appropriate supporting documents.

  • Verify the accuracy and completeness of customer orders with the Distribution team prior to shipment.

  • Assist Customer Service Manager with new Customer Service Associate training as needed.

  • Perform related and special duties as assigned.



Job Requirements

Customer Service Associate Requirements:

  • High School Diploma or Equivalent

  • No prior experience is necessary we provide on the job training for all of our Customer Service Associates

  • Applicants should be posses excellent communication and interpersonal skills with a passion for customer service

  • Computer Literacy is required (MacOS, Windows)

  • Detail Oriented, meets Quality Assurance and Standard Operational Procedure Requirements
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