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Company Contact Info

  • New Castle, PA
  • Drew Ireland

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Queue Manager

Icon Information Consultants • New Castle, PA

Posted 26 days ago

Job Snapshot

Travel - None
Experience - At least 1 year(s)
Degree - High School
$12.00 - $13.00 /Hour
Customer Service, Insurance
Relocation - No


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Job Description

The primary role of a Queue Manager is to manually assign claims from holding queues to available claims adjusters. Position will also require workers to update staff schedules, assist in updating claim profiles for system automated claim assignments, and monitoring email and call off boxes.


Job Requirements

Skills and Capabilities Needed: Effective Organization, Time Management, Adaptability, Flexibility, Multi-Tasking, Attention to Detail and Communication.

Doesn't need previous industry experience

Licensing Requirements: None required

High school diploma (or equivalent) is required; and 1-2 years of customer service and/or insurance claims experience is preferred

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