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Storage Engineer

Rochester, NY

Posted 21 days ago

Job Snapshot

Full-Time
Healthcare - Health Services
Information Technology
75+

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Job Description

The Storage Engineer works to provide a stable, 24/7/365, storage network for business applications and offers technical leadership to facilitate the practical and economical use of available technology. The incumbent will also perform activities related to maintaining the corporate storage system and various interrelated systems with the intention of fostering the most effective, efficient and reliable storage resources to the corporation. The incumbent keeps current on changes in storage technology and makes recommendations to management.

Essential Responsibilities/Accountabilities:

Level I

  • Maintains a basic level of knowledge on storage and tape technologies for both Distributed and Mainframe disciplines appropriate to the client.
  • Provides 24 x 7 overall Operations/Deployment/Problem support for the storage/tape systems
  • Provides overall basic operations support for the storage and tape environment through daily/weekly/monthly/annually defined maintenance activities.
  • Provides basic problem determination and resolution on the storage and tape environment from both monitoring systems and escalated help desk tickets.
  • Provides basic oversight of the activities of information/data storage/tape throughout the regions. Confers with management levels to define scope, objectives and overall need of the sites.
  • Provides and reviews recurring informational reports on storage/tape usage, performance, and capacity metrics.
  • Provides basic storage/tape support for internal and external projects.
  • Provides basic deployment function for storage/tape environment.
  • Acts as primary contact for the coordination and testing of storage systems.
  • Provides clear and accurate documentation of procedures, problem resolutions and changes.
  • Works closely with vendors, consultants and other outside professionals regarding storage equipment.
  • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies mission and values and adhering to the Corporate Code of Conduct.
  • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
  • Regular and reliable attendance is expected and required.
  • Performs other functions as assigned by management.

Level II - In addition to level I responsibilities:

  • Maintains an intermediate level of knowledge on storage and tape technologies for both Distributed and Mainframe disciplines appropriate to the client.
  • Provides overall intermediate operations support for the storage and tape environment through daily/weekly/monthly/annually defined maintenance activities.
  • Provides intermediate problem determination and resolution on the storage and tape environment from both monitoring systems and escalated help desk tickets.
  • Provides intermediate oversight of the activities of information/data storage/tape throughout the regions. Confers with management levels to define scope, objectives and overall need of the sites.
  • Provides and reviews recurring informational reports on storage/tape usage, performance, and capacity metrics and makes recommendations to address tactical and strategic challenges.
  • Provides intermediate storage/tape support for internal and external projects.
  • Works closely with IPM Engineering to ensure that project designs are adequate for production processing (jointly).
  • Provides intermediate level of deployment functions for the storage/tape environment.
  • Works closely with vendors, consultants and other outside professionals regarding storage equipment.
  • Provides technical assistance and guidance to less experienced engineers
  • Coordinates deployment and operation of storage systems.
  • Introduces small scale process improvement and documentation currency consistently to ensure accurate management of the overall computing and application environment.
  • Leads smaller size internal projects as directed by Management
  • Works with all areas to determine the appropriate business need as it relates to interfacing internal/external storage requirements to our systems.

Level III - In addition to level II responsibilities:

  • Maintains an advanced level of knowledge on storage and tape technologies for both Distributed and Mainframe disciplines appropriate to the client.
  • Provides overall advanced operations support for the storage and tape environment through daily/weekly/monthly/annually defined maintenance activities.
  • Provides advanced problem determination and resolution on the storage and tape environment from both monitoring systems and escalated help desk tickets.
  • Provides advanced of the activities of information/data storage/tape throughout the regions. Confers with management levels to define scope, objectives and overall need of the sites.
  • Provides advanced storage/tape support for internal and external projects.
  • Works closely with IPM Engineering to develop project designs that are adequate for production processing (jointly).
  • Works closely with IPM Engineering to develop proposals and evaluates storage systems and makes recommendations of those services (jointly).
  • Provides advanced level of deployment functions for the storage/tape environment.
  • Monitors and reviews contractual agreements, including long and short term planning strategies.
  • Develops organizational standards for system design, storage network utilization and vendor support.
  • Recommends and leads large scale process improvements to the overall Storage/Tape Methodology
  • Leads medium to larger projects as directed by management
  • Defines scope, objectives and needs for new or revised documentation of existing storage.
  • Develops standard operating procedures (SOPs) as they relate to the support of storage systems.
  • Provides direction and oversees Intern/Contract/Temp help/Level I &II staff, as needed.
  • Develops expertise in a specific storage technology discipline and acts as a company SME in that area.

Job Requirements

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Technology or relevant field (or four additional years related work experience in lieu of bachelors).
  • Related work experience (i.e. Co-Op/Internship) preferred.
  • Strong analytical abilities.
  • Must possess a high degree of professionalism and display excellent oral and written communications skills.
  • Ability to exercise good judgment, work independently and maintain a high degree of professionalism is essential.
  • Basic knowledge of storage components, I/O processing, file structure and design.
  • Three years related work experience (i.e. storage/technical experience)
  • Knowledge of storage regulations, industry standards and operational constraints of storage systems.
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