Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 1140 Gervais Avenue
    Saint Paul, MN 55109
  • Deborah DeGreeff
  • Phone: 651-209-7927
  • Phone:: 612-294-1881

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Information Technology Specialist – Level 2

Second Harvest Heartland • Saint Paul, MN

Posted 15 days ago

Job Snapshot

Full-Time
Travel - Negligible
Experience - At least 3 year(s)
Degree - 2 Year Degree
Not for Profit - Charitable
Information Technology
Relocation - No
18

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

POSITION DESCRIPTION

This is a level 2 help desk support position. A majority of this person’s time will be spent responding to requests submitted via our online support ticket system, emails, phone calls, and in-person visits.  Any time left over will be spent working on projects to help grow the organization’s technology infrastructure.

 

 

SCOPE OF WORK

The IT Specialist is responsible for the day to day operational activities of help-desk support, network administration, and systems.

 

RESPONSIBILITIES
  • Support end-users with IT-related problems in a responsive and service oriented manner.
  • Setup, management, and maintenance of IT-related equipment.
  • Manage time and projects effectively.
  • Help put processes in place to maintain a stable network environment.
  • Training staff with IT related equipment.
  • Lead project work as assigned to grow the technology infrastructure of the organization.
  • Lead the more complex troubleshooting issues.
  • Lead the installation, and implementation of systems.
  • Ensure data integrity with regard to our fixed asset inventories.
  • Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.
  • Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
  • Owns the backup and archive jobs, to ensure that we have an exceptional disaster recovery plan.
  • Help provide assistance to our remote workforce and ensuring they have the equipment and resources to meet their needs.
  • Provide Level 2 technical expertise and act as a backup for the general needs of the IT department (help desk support tickets, projects, etc).
  • Creates and maintains desk top and laptop images.

 


BEHAVIORAL EXPECTATIONS

  • Customer Service - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.  Understand the impact of their work on others.
  • Understand safety policies and actively promote safe practices in the workplace.
  • Maintain constructive relationships and demonstrate respect for everyone contacted.
  • Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
  • Accurately provide and receive information in oral and written communications. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view.
  • Willingness and ability to adjust to changing conditions or priorities.
  • Take the initiative to identify and act on problems and lead by example.  Consistently make decisions that resolve problems.

Job Requirements

QUALIFICATIONS & SKILLS
  • At least 2 year technical degree or equivalent.
  • Minimum of 3 year experience in IT or Business Systems
  • Organized, thorough, and has great attention to detail
  • Demonstrated working knowledge of hardware and networking basics
  • Able to install, configure, troubleshoot and support Windows clients and servers
  • Intermediate-Advanced knowledge of the Microsoft Office Suite
  • High level of analytical thinking to solve problems with an understanding of technology as well as the ability to apply solution to business problems (ability to ask the right questions)
  • Effectively communication orally, electronically, and in writing with all levels of the organization using top notch customer service.
  • Does well with minimal “hands on" training and can pickup new skills quickly and can “take the ball and run with it"
  • Ability to multi-task and can handle frequent interruptions
  • Can consistently follow protocol and instructions
  • Can work independently with little management direction
  • Document process, procedures, and results
  • Fast and accurate keyboarding skills
  • Passionate, optimistic, and has internal inspiration to get things done

 

PREFERRED EXPERIENCE
  • Experience with SQL Server, Dynamics-Nav, Blackbaud Raiser’s Edge or CRM, SalesForce.com, Hyper-V, SharePoint, Cisco Networking Equipment
  • .NET, AJAX, ColdFusion, Flash and/or Smart phone Development Experience

 

PHYSICAL DEMANDS

  • Ability to sit at a desk and work on a computer as needed
  • Ability to lift and move computers and IT equipment for setup.
  • Has a valid driver’s license, good driving record, and able to support remote locations.

Second Harvest Heartland is an Equal Opportunity Employer

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.