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French-Canadian Customer Service Representative

Express Employment Professionals • Crystal Lake, IL

Posted 27 days ago

Job Snapshot

Travel - None
Experience - At least 1 year(s)
Degree - High School
Industrial, Manufacturing
Customer Service, Admin - Clerical, General Labor


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Job Description

Well-established manufacturing company in Crystal Lake, IL is seeking customer service representatives with the ability to speak French-Canadian. This is a long term position with a great company.



Job Summary: Provide a world class customer experience to all franchisees, customers and associates through all media channels available at the Customer Care Center.


Customer Service Rep Responsibilities include:

  • Answer a high volume of incoming calls in a call center setting specifically serving North American customers who speak French-Canadian
  • Data entry
  • Assisting with the placement of orders, checking order status
  • Locating specific items from catalog collections
  • Ensure customer satisfaction 
  • Generate, update and close customer notes in CRM database in compliance with guidelines
  • Meet or exceed individual department metrics



Hours: Monday-Friday | 8:00 AM - 4:30 PM



Benefits Available to Eligible Express Associates:

  • Medical Plan
  • Dental Plan
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Vision/Eyewear Plan
  • Vacation Pay
  • Life Insurance
  • Prescription Drug Reimbursement
  • Short-Term Disability
  • Referral Bonuses


Four Ways To Apply for this Customer Service position: (pick one)

  • Email your resume to [Click Here to Email Your Resumé] (subject "French-Canadian Customer Service")
  • Apply online and submit the application to the Crystal Lake, IL location
  • Call our office at 815-788-8556 and ask for Celeste
  • Visit our office at 580 E Terra Cotta Ave, Crystal Lake, IL (we take walk-ins Monday – Friday between 9 AM and 4 PM)

Job Requirements

Customer Service Representative Qualifications:

  • High school diploma or equivalent
  • Ability to read, write, and fluently speak both English and French-Canadian
  • PROFICIENCY in Microsoft Word and Excel
  • Accurate typing at 40+ WPM
  • Previous customer service experience is required, preferably in a call center setting
  • Strong written and oral communication skills
  • Ability to multi-task
  • Good problem solving, decision making , and time management skills
Job ID: D802
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