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Customer Service

Oxford Solutions, Inc. • Pittsburgh, PA

Posted 30 days ago

Job Snapshot

Education - Teaching - Administration, Computer Hardware, Other Great Industries
Customer Service, Management, Information Technology


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Job Description


Position Summary:

  • Responsible for maintaining high quality relations with current customer base through phone and email correspondence, providing customers with an exceptional level of customer service.

Key Responsibilities:

  • Build and maintain quality relations with customers through exceptional service.
  • Process customer orders, returns, change requests, etc.
  • Answer customer queries, from simple questions such as stock check or order status to technical questions which require a learned knowledge of cellular devices.
  • Understand, research and resolve customer cell phone questions / problems and respond in a timely manner.
  • Take on special projects to help your career- Client newsletters, blogs, marketing ideas, Youtube channel management and new business concepts are all things we look for our employees to help support.

Job Requirements


  • Excellent project and time management skills.
  • Impeccable communication skills through both email and are essential.
  • Technical experience is a must.

Education and Experience:

  • College degree a plus but not required
  • Customer support experience preferred


Job ID: 14884
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