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Company Contact Info

  • 950 International Way
    Springfield, OR 97477
  • Kristy Dobson
  • Phone: 541-988-7639

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IT Desktop Support Analyst

East West Tea Company - Yogi Tea • Springfield, OR

Posted 24 days ago

Job Snapshot

Experience - At least 2 year(s)
Information Technology
Relocation - No


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Job Description

At Yogi we believe the purpose of business is to serve. Our company was founded on that belief and uses service as its guiding principle: “Feel Good, Be Good, Do Good.” We are committed to providing healthy, natural teas that are accessible to as many people as possible. With more than 40 years of experience, we strive to support the health and well-being of our consumers by incorporating the highest-quality natural and organic ingredients in our teas.

Position Summary/Purpose:

The IT Desktop Support Analyst will provide technical support to clients, requiring an aptitude for working with applications/systems to analyze, diagnose, and resolve client problems, which may range from very straightforward to more complicated issues. The Support Analyst is required to respond to a volume of calls and within a short talk time provide a high degree of client satisfaction.


Functional Responsibilities:

·Answer internal calls from employees regarding IT issues
Investigates user problems and identifies their source; determines possible solutions; and tests and implements solutions.
·Escalate unresolved calls to the appropriate staff
·Enter all calls in a Help Desk tracking program

·Serves as liaison for key vendors for printers, telecommunications and mobile phones.
·Organizes and manages IT assets, including:  organizing storage space; labeling equipment; installing hardware and software; and supporting office and cell moves.
·Other duties as assigned

Knowledge, Abilities, Skills Requirements:

·Strong verbal and written communication skills. Strong Customer Service skills
·Self-planning and organizing skills to multitask effectively in an interrupted environment
·Show flexibility and initiative to anticipate employees needs

·Strong work ethic geared towards employees service
·Supporting IT staff as needed

·Effective skills in troubleshooting networks and systems
·Log, troubleshoot, and track problems to a successful conclusion
·Performs routine distribution, installation, and upgrades of applications
·Develop and maintain documentation for both technical and user groups

·Provides information systems orientation and training to new and existing employees.

·Participates in department reporting

·Windows 7/8/10, Office Suite, Adobe. SQL, Windows Server 2008+, SharePoint, Active Directory, and VOIP a plus.

·Ability to lift and carry equipment weighing up to 20 pounds.

·Ability to regularly bend, stoop, crawl, and reach with both arms.

·Flexibility to be available evenings and weekends on an on-call rotation.

·Basic knowledge of communications concepts and interfaces

·Strong background in customer service

·Self-motivation and the ability to generate and meet appropriate program objectives and the persistence

  necessary to ensure high levels of quality and effectiveness

·Ability to support and manage a volume of tasks

·Adapt to new situations and challenges, as circumstances demand

·Stay abreast of new and emerging developments in the field of servers, networking and telecommunications

·Microsoft Networking preferred

·Exceptions to these requirements will be considered based on skills, training, and record of success

Job Requirements

Additional/other Qualifications:
  • Minimum 2 years’ experience in technology or related field and extensive experience in an IT customer service-

            oriented environment

  • Flexibility in meeting demands outside of normal business hours as necessary

Job ID: 480- IT DSA
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