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Company Contact Info

  • Wells Branch Parkway
    Austin, TX
  • TMD Staffing
  • Phone: 5122184398

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Inbound Customer Service - Seasonal

TMD Staffing • Austin, TX

Posted 11 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
$12.00 /Hour
Wireless, Other Great Industries
Customer Service
Relocation - No
22

Applicants

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Job Description

I’m hiring a Customer Service Agent for a leading cable network company. This is a seasonal role in the Wells Branch area for $12.00 an hour. The best candidate will be able to troubleshoot customers technical support regarding streaming issues, utilize tools to resolve customer concerns and provide single call resolution.


Start: June 20th and may end September 3rd


Training hours: M-F 10am-7pm


Available hours: 24/7 (may work 4pm-1am)


Essential Responsibilities

  • Provide customer support through technical competence and effective communication
  • Able to identify and escalate customer issues with empathy


Job Requirements

Qualifications, Knowledge, and Skills

  • Demonstrate clear written/verbal communication and clearly document symptoms
  • Demonstrate customer service as well as identifying customer needs
  • Ability to multitask; speaking on the phone, data entry and listening
  • Demonstrate ability to work in a fast paced and team environment
  • Ability to adapt to change in product and processes

Experience/Knowledge/Skills

  • Experience using: iTunes, Google Play/Amazon App Store, Blackberry App World, and Windows Marketplace
  • Knowledge of iOS, Android, Kindle, Blackberry, or Windows Phones
  • Experience troubleshooting mobile connectivity (preferred)

Personal Attributes

  • Good analytical and problem solving skills
  • Ability to sit for long periods of time
  • Ability to work flexible shifts
  • Attention to detail
  • Work closely with our cable network client and external consumer customers
  • Accept feedback from Quality Analysts, supervisors, and other sources

Must

  • Be able to pass a criminal background check and drug test
  • Must be able to type 35 wpm
  • Must be able to work any time during the day (center is open 24/7)
  • Must have reliable transportation
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