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Customer Service Representative

Barclays • Hamilton, OH

Posted 9 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 1 year(s)
Degree - High School
Banking - Financial Services, Credit - Loan - Collections
Customer Service, Banking
Relocation - No
44

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Job Description

Overall purpose of role

A Customer Care Relationship Representative is the company’s primary interface with existing and potential customers. The role includes receiving inbound calls and solving and/or educating customers on specific account information, concern and inquiries to make it as easy and as desirable as possible to do business with

Key Accountabilities and Skills required:

  • Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently.
  • Listen actively and establish rapport
  • Quickly understand and analyse customer needs
  • Use computer software application to properly service customers’ accounts
  • Adhere to compliance regulations and security policies
  • Consistently meet performance standards set by department

Stakeholder management and leadership:

Customer Care Relationship Representatives will interact with Barclaycard customers and their Team Manager on a daily basis. Other interactions include Operational Leads, peers in Fraud, Collections and Credit as well as partner call-center agents.

Decision making and problem solving:

  • Receives significant guidance from policy and procedure.
  • Can exercise some judgment in carrying out routine assignments with guidelines.
  • Receives specific instructions on unusual situations or matters that depart from established procedures

Your Skills and Qualifications will include:

  • High School Diploma or equivalent
  • 1 year of customer service experience

Preferred Qualifications:

  • Banking or credit card experiences a strong plus
  • Strong PC and internet skills
  • Very good organization and work prioritization skills
  • Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
  • Extremely customer-focused; positive, professional attitude
  • Pays strict attention to detail, understands importance of accuracy and responsiveness
  • Experience in customer service

The Benefits: Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary and all the tools, technology and support you need to succeed.

Our Culture: Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Barclays is an equal opportunity employer and are opposed to discrimination on any grounds. For more detailed information, please visit our dedicated Diversity and Inclusion site here.

EEO statement

It is the policy of Barclay's to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.


Job Requirements

Preferred Qualifications

  • Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
  • Extremely customer-focused; positive, professional attitude
  • Intelligent, self-motivated, quick learner
  • Pays strict attention to detail, understands importance of accuracy and responsiveness
  • Strong PC and internet skills
  • Very good organization and work prioritization skills
  • Banking or credit card experiences a strong plus
  • Strong negotiation skills
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