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  • St. Louis, MO

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Franchise Business Coach

Denny's • St. Louis, MO

Posted 25 days ago

Job Snapshot

Full-Time
Degree - 2 Year Degree
Restaurant
Franchise, Restaurant - Food Service, Business Opportunity
19

Applicants

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Job Description

The Franchise Business Coach position is a key member of an effective operations organization that seeks to continually enhance franchisees capabilities to maximize sales, increase guest count, grow market share, encourage unit growth, and create/maintain a hospitality focused business model. This position provides consultative leadership, including coaching, teaching, and partnering with franchisees, their operator(s), and restaurant teams in their assigned business unit/territory to ensure continuous improvement, restaurant excellence, and consistency.


Essential Functions (Duties and Responsibilities)

  • Focus heavily on the improvement of Priority Restaurants, Priority Franchisees, & Priority DMA’s including collaborating on the development of business plans designed to achieve measurable growth and improvement in the pursuit of restaurant excellence

  • Perform well planned, purposeful, high impact visits with franchisees and/or operators inside an assigned business unit

  • Conducts Denny’s Pride Restaurant Reviews for continuous improvement, including collaborating with and coaching franchisees on self-assessments

  • Provides coaching & guidance to restaurant teams, multi-unit leaders and Franchisees on the execution of Denny’s brand standards and operational tools & systems

  • Consistently possesses, maintains and demonstrates expert level knowledge of Denny’s brand standards, recipes, procedures, and operational tools & systems

  • Consults with appropriate operations leaders and other departments to identify additional support and training needs to improve gaps in restaurant operations

  • Validates that Denny’s training tools, management training/development programs, and certification programs are being utilized

  • Builds valuable relationships with and acts as a liaison between other Denny’s teams and the franchisee such as field marketing, training, and new restaurant opening teams, utilizing their resources and knowledge

  • Partner closely with  facilities, marketing, and franchisees to ensure successful remodel plans are executed

  • Works closely with the New Restaurant Opening Team and Franchisees to ensure successful new restaurant openings and closely monitors post opening performance, acting upon trends or needs

  • Monitors Brand Protection Reviews and Health Department inspections

  • Complete facilities review checklist as necessary or at appropriate intervals

  • Protects the Denny’s Brand and Guests by following up during all restaurant visits on food safety standards and practices

  • Manages individual G&A budget

  • Completes and submits all reports, documentation and other administrative requirements in a timely manner

  • Builds effective professional relationships across the brand at multiple levels to influence improvement and change

  • Cultivates a collaborative environment across Company owned & franchise restaurants, multi-unit leaders, & franchisees to support a consistent “one brand" vision

  • Coordinates successful roll-outs and training of new menu modules, programs , and brand initiatives

  • Assists in the training of new Franchise Business Coaches

  • Consistently models Denny’s Guiding Principles of Guests First, Embrace Openness, Proud of our Heritage, Hungry to Win and the Power of We

  • Other duties as assigned

Job Requirements

Education & Experience Requirements

  • Associate’s or Bachelor’s degree preferred or equivalent combination of education and/or experience

  • Multi-Unit experience or equivalent operations experience in the restaurant or hospitality industries is preferred

  • Prior experience as a franchise business consultant, trainer or operations consultant is desirable

  • Bi-lingual is a plus

  • Food Safety Manager Certificate


Required Knowledge and Skills

  • Ability to maintain composure in a high stress situations

  • Strong organizational and effective time management skills

  • Excellent oral (including public speaking) and written communication skills with proficiency in the English language

  • The ability to communicate with all levels of the organization

  • Strong Word, Excel, PowerPoint, and internet skills

  • Excellent interpersonal skills with the ability to negotiate and influence

  • Understands and appreciates  diversity and shows respect for others

  • Solid financial and business acumen

  • Proven ability to manage multiple priorities with a strong attention to detail

  • Licensed to operate an automobile without hours of operations restrictions

  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

  • Ability to work around potentially hazardous chemicals

  • Must be able to work with all Denny’s menu products

  • The ability to drive, stand, sit, and walk for extended periods of time

  • Ability to tolerate extreme temperature changes in kitchen and freezer areas

  • Must be able to lift a tray weighing up to 25 lbs.

  • Must be able to lift and carry supplies and equipment weighing up to 50 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers

  • Must be able to hear well in a loud environment to respond to employee and guest needs

  • Availability to work weekends, holidays, days, and evenings, as required

  • Ability to travel frequently (up to 90%), including overnight stays and airline travel when applicable


Job ID: R02927
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