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Company Contact Info
200 Summit Lake Drive
Valhalla, NY 10595
- Karen Ruckert
- Phone: 9143459463
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Customer Service Representative
Wine Enthusiast Companies • Valhalla, NY
Posted 19 days ago
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The Wine Enthusiast, a direct marketing and e-commerce leader in providing wine cellars, racking and wine accessories is seeking to add an articulate, friendly and dependable professional to our Customer Support Division at our new headquarters in Valhalla, NY.
The key to being a successful Customer Service Representative at the Wine Enthusiast is knowing how to always put the customer first. We ensure our customers receive timely, accurate and knowledgeable information as well as assistance and accuracy processing their orders.
The main responsibilities of our CS representatives include:
answering in-bound customer calls
communicating with customers via email & Live Chat
commanding thorough product knowledge of our merchandise
processing customer orders accurately and quickly via our computer system
assisting customers with product selection and questions
processing and resolving customer inquiries promptly
We have a great work environment and great employees. We provide paid training as well as offer benefits, paid time off, an on-site café and gym, a round trip shuttle service to White Plains train Station, covered parking, all within a park like setting
Successful candidates will:
have 1-2 years of Customer Service experience
maintain fast and accurate data entry skills (Excel is a plus)
be detail oriented
possess excellent interpersonal and communication skills
pride themselves on being a good listener and patient
have strong multi-tasking skills and outstanding organizational skills
be able to work in high demand environment with minimal supervision
have a clear, calm and pleasant speaking voice
have prior call center experience
have prior receptionist and or retail experience
We are keenly interested in candidates who have experience working with refrigeration/electronic appliances and an interest in learning about wine.
If your skills meet the requirements and you would like to join our great Customer Service team, please forward a cover letter and resume. Please no need for phone calls or third parties interests. We will contact those candidates who best match the job responsibilities. The Wine Enthusiast Companies is a proud EOE.