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Company Contact Info

  • Dallas, TX
  • Beth Strong

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Logistics / Transportation - Customer Service Representative

Stevens Transport • Dallas, TX

Posted 7 days ago

Job Snapshot

Full-Time
Experience - At least 3 year(s)
Degree - 2 Year Degree
$38,000.00 - $52,000.00 /Year
Transportation, Import - Export, Other Great Industries
Supply Chain, Transportation, Strategy - Planning
2

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Job Description

Logistics / Transportation - Customer Service Representative 

Job Description

 

Customer Service professionals, are you looking for a rewarding and challenging opportunity to move your career forward with an industry leader company? Join our team at Stevens Transport! We are the most elite contributors to the modern supply chain with a network of operations spanning North America. Our competencies include regional, dedicated, intermodal, tanker and 3PL services. Stevens Transport injects an unmatched integrity into a corporate business model that reflects more than 35 years of consistent growth and success.

 

Due to our continued success, we are seeking an experienced CSR to join our team. In this position you will operate as the lead point of contact for any and all matters specific to your customers. This will include close oversight of all internal activities that impact service obligations (carrier performance, last minute customer requests, resolution of delayed pickup/delivery, billing, etc.) If you have a passion for customer service along with extraordinary managerial capabilities, we definitely want to hear from you. Contact us today!

 

Customer Service Representative

(Logistics / Trucking / Transportation / Supply Chain)

 

Job Responsibilities

 

As a Customer Service Representative you will be responsible for the growth and retention of a designated customer base. All direct and extended functions of this role are critical to maintain a competitive edge and preserving the overall integrity of company services.

 

Additional responsibilities for this Logistics Customer Service role include, but are not limited to:

 

  • Working in conjunction with other internal departments to achieve territorial balance of capacity and freight
  • Taking total responsibility for ensuring all customer expectations are met
  • Requesting additional freight opportunities to eliminate empty miles when necessary
  • Researching and attempting to remedy service issues on a daily basis
  • Updating internal leadership and customer contacts regularly to prevent increased costs and/or charges to either party
  • Reviewing EDI data for accuracy before releasing verifications to the customer

 

Customer Service Representative

(Logistics / Trucking / Transportation / Supply Chain)

Job Requirements

 Job Requirements

 

We are seeking a self-motivated and results oriented Customer Service Representative who displays flexibility to function effectively in a constantly changing, customer service-oriented environment. You should also demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.

 

Specific qualifications for this Transportation / Supply Chain role include:

 

  • 3 years of related customer service experience within the transportation industry
  • Intermediate proficiency in Microsoft Excel functions is required
  • Ability to perform in a deadline-driven environment with rapidly changing priorities
  • Ability to handle high volumes of inbound and outbound email
  • Familiarity with AS/400 operating system, preferred
  • Awareness of time/distance geography, preferred

 

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