Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Grand Rapids, MI
  • Telenetwork Partners, Ltd

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Support Representatives - Work At Home

Telenetwork Partners, Ltd • Grand Rapids, MI

Posted 8 days ago

Job Snapshot

Full-Time
Consumer Products, Telecommunications, Wireless
Customer Service, Entry Level, Telecommunications
75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description




Now Hiring Entry Level Technical Support Reps, Customer Care Reps, and Customer Account Specialists for Work At Home Call Center Positions!

By submitting one application, you will be considered for any of the Work At Home positions offered. Discuss your preferences with the Recruiter who contacts you!

Compensation:

  • Positions start at $10.00 per hour
  • Paid, multi-week training program
  • Bilingual Bonus available for some engagements
  • Opportunity for commission, based on advertising products (Earn $15/hr+ incl comm)

*Please note: These are NOT "freelance'', contracted, or independent contractor positions. You will need to complete a W-4 in your New Hire packet.



Benefits:

  • Health, Vision, Dental and Life Insurance available
  • Flexible scheduling options
  • Paid Time Off (PTO) available at 90 days
  • 401k plan with matching
  • Employee referral bonuses
  • Internal growth opportunities through promotion & hiring from within
  • Relaxed, casual team atmosphere & company culture


Scheduling:

Paid Training is held online Monday - Friday for 2-3 weeks, depending on engagement.

  • AM training available for AM preferred schedules
  • PM training available for PM preferred schedules
  • Some weekend availability is required, regardless of schedule or engagement!

The first few weeks can be considered Initial Training. There is also continued education on the job after the Initial Training has been completed.



Duties:




Technical Requirements:

Please note, the following are basic requirements, however a computer exceeding these requirements will provide a better agent experience!

  • Desktop or Laptop PC (No Mac Computers)
  • 2Ghz, Dual Core Processor, or higher
  • 3GB RAM, or more installed
  • 15" or larger Monitor
  • Webcam (Must be purchased/installed prior to scheduling Interview)
  • USB headset (Must be purchased/installed prior to starting training)
  • Cable, DSL, or Fiber ISP over 2Mb/s Download & 1Mb/s Upload (No WISPS, 3/4G, Hotspots, etc.)
  • Ability to Directly Connect to ISP via Ethernet (No Wireless Connections)

A full list of Computer and Network Requirements can be found on our website. You must already possess these requirements to be eligible for the position!



Location Requirements:

  • Our Work-at-Home program is available for qualified residents of the United States, specifically in the states listed on our website.


Knowledge/Skills/Abilities Required:

  • Remaining seated, at computer, for extended periods
  • Efficient multitasking
  • Typing speed over 30 WPM with 80% Accuracy
  • Customer service mentality
  • Effectively work from home with varying degrees of supervision, while maintaining required metrics
  • Setup and maintain required workspace, network, & computer (PC only)
  • Familiarity with Windows-based Operating Systems and general PC use
  • Fluency in English language (Reading, Writing, & Speaking)
  • Position requires regular attendance and punctuality


Preferred:

  • Easily adapt to changing technology, offerings, etc.
  • Previous experience in a tech support, customer service, hospitality, sales, or related field
  • Average or advanced knowledge of computing or networking concepts
  • Experience working in a team-centered environment

teleNetwork is proud to be an Equal Opportunity Employer. Veterans are welcomed and encouraged to apply!


Please check your email after you apply for an important follow up email.

Job ID: 122/63
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.