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  • 18950 Colonel Fischer Drive
    Houston, TX 77032

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Quality Manager (2052-574)

LSG Sky Chefs • Houston, TX

Posted 9 days ago

Job Snapshot

Full-Time
Travel - Negligible
Experience - 5 to 7 years
Degree - 4 Year Degree
Manufacturing
QA - Quality Control, Manufacturing, Management

Job Description

LSG Sky Chefs is the world’s largest provider of in-flight services. These include airline catering, in-flight equipment and logistics, as well as the management of onboard service and in-flight retail. The group is also the industry leading expert in managing the in-flight service supply chain for several airlines. LSG Sky Chefs partners with more than 300 airlines worldwide and operates some 200 customer service centers in 50 countries, producing around 460 million airline meals a year. In 2010, the companies belonging to LSG Sky Chefs Group achieved consolidated revenues of € 2.2 billion.

In addition to in-flight services, LSG Sky Chefs operates in several adjacent markets (non-airline) such as retail and catering for passenger trains, educational and healthcare facilities. These business areas are fast-paced environments characterized by a strong entrepreneurial spirit. Our teams identify customer needs proactively, respond to them very quickly, and coordinate internally to ensure a high-quality delivery.

We are seeking candidates who have the desire and commitment to help us achieve our mission, as well as develop our adjacent markets around the world.



Role Purpose Statement: The job incumbent is responsible for the implementation, auditing, assessing and training of quality systems within the responsible Customer Service Center (CSC).

Duties and Responsibilities
Quality


  • Implement, audit, assess and train quality systems
  • Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations
  • Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers
  • Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating
  • Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections
  • Supervise delivery and quality assurance of pest control, contract services and supplies
  • Conduct local vendor audits
  • Research and respond to all alleged food-borne incidents
  • Monitor routine microbiological testing program
  • Implement tools to promote internalization and standardization of quality, food safety and sanitation process
  • Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP etc) and follow up with corrective actions if necessary
  • Ensure kitchen exceeds customer and internal standards
  • Maintain and utilize quality system processes and procedures to impact customer quality
  • Perform and document periodical and random checks on products and services to ensure quality standards are met
  • Analyze and reply to quality issues reported by customers
  • Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting
    Quality Reporting
  • Monitor and prepare reports for the quality management system
  • Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)
  • Keep manuals and documentation updated and implement new procedures and rules
    Leadership
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company's values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

    Key Performance Indicators (KPI)
  • Quality score (GQS)
  • Customer satisfaction index
  • Quality system implementation
  • Quality trainings conducted
  • Smooth manufacturing processes
  • Food cost variance
  • Number of delays, aircraft incidents
  • Realized cost savings
  • Projects being realized on time and in budget

Job Requirements

  • Bachelor's degree in Food Science or Food Safety preferred
  • Five to seven years of quality experience and minimum 2 years of management experience required
  • Compliance and investigative audit experience required
  • Proven analytical and leadership skills
  • Strong interpersonal and communication skills
  • Ability to develop and lead others to obtain desired results
  • Proven understanding of Good Manufacturing Practice (GMP), FDA, USDA, and HACCP regulations
  • Experience and understanding of Total Quality Management and Change Management
  • Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
  • Good knowledge of Microsoft Office and Windows-based computer application


Grow your career with us! We offer a competitive compensation and benefits package. Benefits begin Day 1 for our non-union employees, there is no waiting period and include the following:

• Medical, Dental, Vision, Supplemental Life, AD&D and Long Term Disability
• 401 (k) Plan with company contributions
• Company paid: Basic Life insurance, Basic AD&D and Short Term Disability
• Vacation and Holidays
Job ID: 2052
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