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  • 9757 Military Parkway
    Dallas, TX 75227

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Transportation Planning & Customer Support - Night Shift

Stevens Transport • Dallas, TX

Posted 10 days ago

Job Snapshot

Full-Time
Travel - None
Experience - At least 2 year(s)
Degree - High School
Transportation, Import - Export
Transportation, Supply Chain
Relocation - No
5

Applicants

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Job Description

The Transportation Planning and Customer Support Team is a high-powered offensive unit that focuses on the future while managing the “now.”  The Team interfaces with our most critical customers throughout their shift, as well as our Driving Associates who are out on the road making pickups and deliveries.  The environment is fast paced and ever evolving, providing an incredible level of excitement and engagement from our Team Members. The Transportation Planning & Customer Support Night Shift will be during the tentative hours of 6PM to 6AM Saturday-Friday, on a 7 days on, 7 days off basis. 

TRANSPORTATION PLANNING ROLE:

  • Night Bell (Customer Line) coverage: Respond to customer inquiries about status of freight or direct call to appropriate department.
  • Contacts customers with service issues and/or scheduling appointments.
  • Builds loads for assigned customers at night.
  • Track assigned customers to ensure on-time delivery of freight: Identify and resolve potential service failures through re-power or rescheduling.
  • Reviews and executes all empty / dropped load calls for the entire country. Corrects issues when required.
  • Plans and dispatches Laredo freight.
  • Plans and dispatches freight for all Planning areas except CTX, ETX and DFW.
  • Prints and works Pre-Planned Load Report three times a night: Follows up on Load Acknowledgement messages.
  • Resolves issues that arise with drivers that cannot or will not cover assigned loads.
  • Works with Re-power personnel, Produce and Meat, to ensure that loads are dispatched, pre-planned, and re-powered.
  • Other Transportation Planning duties as required or assigned.

Job Requirements

TRANSPORTATION PLANNING PROFILE:
  • Ability to perform in a deadline-driven environment with rapidly changing priorities.
  • High degree of initiative and independent execution.
  • Knowledge of time/distance geography preferred.
  • Proficiency in Microsoft Excel required as well as AS/400 operating system.
  • Ability to handle high volumes of inbound email.



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