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Company Contact Info

  • Salt Lake City, UT

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Customer Service Representative

Harland Clarke • Salt Lake City, UT

Posted 22 days ago

Job Snapshot

Full-Time
Degree - High School
Competitive Hourly Pay (based on experience)
Other Great Industries, Sales - Marketing, Telecommunications
Customer Service, Banking, Sales
2

Applicants

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Job Description

Harland Clarke has multiple openings for Customer Service Representatives in Salt Lake City, UT! 

This position will assist clients and customers via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services.

Those with previous customer service or call center experience are encouraged to APPLY NOW!

Benefits:

  • Competitive Hourly Pay (based on experience)
  • Medical/Dental/Vision Insurance
  • 401k with company match
  • Generous PTO
  • Tuition assistance
  • Career advancement & training opportunities
  • Employee recognition & company events!

Responsibilities of the Customer Service Representative:

  • Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
  • Entering & processing orders; processing cancel/change requests; requesting reprints/credits
  • Ensuring security and privacy of customer's information
  • Providing education and support regarding products and services
  • Probing to identify needs; acts/offers appropriate products, services, and solutions to meet customer needs
  • Utilizes available resources appropriately to accurately enter data and service the customers
  • Ensures appropriate follow-through steps are completed for each call
  • Maintains complete and accurate records of all call activity as required
  • Makes outbound calls to achieve the goals of assigned call segment
  • Provides a basic level of customer support, but escalates more advanced problems to their Supervisor
  • Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
  • Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion
  • Works within a team environment supporting both team objectives and overall Center objectives
  • Monitoring of individual performance tracking data and provides input for Individual Development Plans

Job Requirements

  • Previous call center/customer service experience desirable, but not required
  • High School Diploma / GED required
  • Must have stable work history
  • Must be able to work rotating weekends
  • Strong typing and computer navigation skills
  • Ability to work in a fast paced, team environment and balance telephone work with production work
  • Strong communication, listening and problem solving skills
  • Must be able to complete a criminal background check and drug test
Job ID: 19704
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