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  • 23 West Susquehanna Avenue
    Towson, MD 21204

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Baltimore County Employees Federal Credit Union • Towson, MD

Posted 7 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - High School
Banking - Financial Services, Credit - Loan - Collections, Accounting - Finance
Banking, Customer Service, Entry Level


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Job Description

Opportunity Awaits!

We are excited to announce an opening for a full-time Collector at our Towson, Maryland location. If you like to negotiate, help members, and minimize delinquency, this job is for you!  In this role, you will work with our members to help them navigate their financial challenges and find an effective solution.  Qualified candidates will have 1 year of experience in the financial services industry; collections experience is preferred but not required. 

Our employees thrive in a fun, fast-paced environment where they work closely with members to help them achieve greater financial security. Our employees enjoy competitive salaries, a comprehensive benefits package, premium pay for Saturday hours, and the opportunity to participate in a leadership development program.  

Baltimore County Employees Federal Credit Union was chartered in 1963 and serves Baltimore County Government employees, other affiliated groups, and members of their families.  Now serving over 27,000 members and with $370 million in assets, BCEFCU is a full-service financial institution delivering convenient, superior, and innovative financial services to meet all its members’ needs. 

How to Apply:

To apply for this position, please visit the career portal on our website at BCEFCU Careers - Collector Position or visit our website at

Job Description:

  • Collects past due and over-limit accounts by locating and notifying delinquent members; requesting payment from members, establishing repayment schedules with members by telephone, in person, or by other means
  • Prepares reports for the Delinquency Committee by collecting, analyzing, and summarizing information
  • Acquires reaffirmation of credit union accounts by contacting debtors, attorneys, preparing reaffirmation agreements, attending first meeting of creditors, objecting to discharges if fraud has occurred
  • Minimizes losses in bankruptcy proceedings by filing proof of claim, monitoring bankruptcy accounts for assets until they have been discharged
  • Processes court order wage attachments by establishing escrow accounts, freezing the appropriate members’ accounts
  • Resolves delinquency issues that arise as a result of payroll problems by investigating accounts, making necessary changes to members’ payroll cards

Work Schedule:
The work schedule for this position is Monday - Friday, 8 am to 4 pm, with some variation (10 am - 6 pm) on Thursdays. 

Job Requirements

Minimum Qualifications:

  • High School diploma
  • One year experience in the financial services industry

Other Requirements:

  • Collections experience preferred, but not required
  • Make arithmetic calculations involving fractions, decimals, and percentages
  • Proficient in the use of personal computers, internet applications, e-mail, and various windows-based software applications including word processing
  • Ability to lift and/or move up to 10 pounds
  • Applicants will also be required to submit to a criminal background check and credit report review.
  • Valid driver's license and personal transportation required to attend local court cases periodically

How to Apply:

To apply for this position, please visit the career portal on our website at BCEFCU Careers - Collector Position or visit our website at

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