Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 9140 Waterstone Boulevard
    Cincinnati, OH 45249
  • Nichole Sabatini

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Software Support Specialist (Product Support Specialist)

LCS • Cincinnati, OH

Posted 18 days ago

Job Snapshot

Full-Time
Travel - Negligible
Degree - High School
Computer Software, Internet - ECommerce, Real Estate - Property Mgt
Customer Service, Accounting, Information Technology
Relocation - No
28

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

LCS is a provider of cutting-edge business technologies. Our goal is to provide our employees and customers with a great experience. That’s why our employees have repeatedly nominated LCS as an Enquirer Media Top Workplace, resulting in the company winning this coveted award in 2012, 2013, 2014, 2015, and 2016.

The Product Support Department promotes a friendly, encouraging environment based on teamwork and personal excellence. Motivated employees in this department can look forward to promotion opportunities.

 

 Job Duties:

 

    • Provide superior customer service to our end users over the phone and via email.
    • Assist customers with questions and issues relating to our proprietary software (i.e. detailed accounting questions, printing problems, installation, troubleshooting within the program). This may involve conducting remote sessions with customers.
    • Documents and tracks status of all issues in a timely fashion within our ticket tracking software.
    • Works in conjunction with internal departments to improve processes resulting in customer satisfaction.

 

          

      Careerbuilder Keywords:csr, c.s.r., customer service, customer service rep, customer service representative, customer support, customer care, helpdesk, IT, software support, customer support, technical support, telecommunication, telecom, communications, telecommunications

 

 

Job Requirements

Requirements: 

      
  1. Strong customer service skills
  2. Experienced with Microsoft Office applications
  3. Excellent work ethic
  4. Impeccable attendance and personal accountability
  5. Strong communication skills—both verbal and written
  6. Ability to work independently
  7. Detail-oriented

 

Preferences:

                   
  1. Experience with IT concepts and/or accounting software 
  2. 1-2 years of prior customer support experience

Benefits:

       1.  401k and employer match (available after a year)
       2.  Profit Sharing option (available after a year)
       3.  9 paid company holidays
       4.  Paid time off (begins accruing upon start date)
       5.  Team oriented work atmosphere
       6.  Newly renovated building with private parking lot
       7.  Nominated by our staff as one of Greater Cincinnati's best places to work

 

 

 

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.