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Customer Service Representative

Carrier Enterprise • West Caldwell, NJ

Posted 8 days ago

Job Snapshot

Travel - None
Admin - Clerical, Customer Service
Relocation - No


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Job Description

Carrier Enterprise is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 110 locations in 20 states and Puerto Rico. We currently have an exciting opportunity within the Northeast Region for a Customer Service Representative at our West Caldwell, NJ location.

Company Website:

Job Responsibilities:
As a Customer Service Representative you will be responsible for entering customers' orders; account management; customer service in a call center environment; backlog maintenance; close interaction with other departments such as Credit, Sales and Warehouse; and addressing customer inquiries related to open orders.


Proficient in Microsoft office application a must.
HVAC experience is preferred, but not required.
Ability to analyze complex data and reports
Ability to manage multiple priorities
Build strong relationships with internal and external stakeholders
Exceptional communication skills

Have worked in a call center environment in the past

Worked within the customer service field at least three years


High School Diploma or equivalent required
AA/AS degree in Business or related field desired

Reasons to join our team at Carrier Enterprise!

Advancement Opportunities

Paid sick, personal, vacation and holiday

Health/Dental/Vision insurance

Health Savings Account

Short Term Disability

Long Term Disability option

Stock Purchase Plan


Additional Information
Carrier Enterprise is an Equal Opportunity Employer

There is no relocation for this position

Job ID: 2834
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