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  • Mansfield, OH

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Coffee Customer Service Representative

STARTEK • Mansfield, OH

Posted 29 days ago

Job Snapshot

Full-Time
Degree - High School
Retail, Telecommunications
Customer Service, Retail, Sales
18

Applicants

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Job Description

Are you a coffee enthusiast?   

At STARTEK, we believe the most important customer engagement is the one that happens next.  And that’s where you come in!  We’re looking for customer service representatives who love coffee and are true engagement specialists – skilled at engaging in meaningful interactions that make our clients’ customers say “WOW!”  In this role, you’ll be responsible for taking orders, understanding and satisfying customer needs, and proposing solutions to customer problems.  Most importantly, you’ll have the opportunity to make a difference, every day, in the lives of our clients’ customers.  In return, we offer a competitive compensation package, great benefits, a fun and friendly atmosphere and so much more!  If you’re positive, energetic, and ready to engage, apply now for immediate consideration.

A day in the life of a Coffee Engagement Specialist at STARTEK includes:

  • Answering inbound calls, assisting customer with inquiries related to coffee products, and providing personalized customer engagement.

  • Resolving customer issues via phone, email, mail, or social media on the first contact.

  • Recommending and selling coffee-related products and services.

  • Following policies and procedures to ensure consistent customer engagement.

  • Utilizing computers for gathering and tracking information as well as troubleshooting issues.

  • Meeting established productivity and quality standards.

Job Requirements

This role might be for you if:

  • You have at least a high school diploma or GED.

  • You have a minimum of one year of previous customer service experience.

  • You have excellent verbal and written communication skills.

  • You are comfortable working on a computer while simultaneously talking on the phone.

  • You have superior knowledge of our client’s coffee related products and services

  • You have the ability to be an ambassador for our client’s brand.

  • You can maintain a high level of confidentiality and work with highly sensitive customer data.

  • You can prioritize and delegate tasks.

  • You have a working knowledge of Microsoft Office.

  • You can make business decisions as needed.

  • You are resilient in stressful situations.

  • You are flexible and able to work evenings and weekends as well as overtime, emergency shifts, and during holidays as required.

  • You can support and model STARTEK’s core values.

  • You are a self-starter, are motivated, and have a passion for helping customers.

Once you land this position and meet eligibility requirements, you’ll enjoy:

  • Competitive Pay Plus Incentives

  • A Choice of Three Medical Insurance Plans

  • Dental, Vision, Life, and Disability Insurance Plans

  • Flexible Spending and Health Savings Accounts

  • Paid Time Off

  • A Casual Dress Code

  • Opportunities for Growth and Advancement

A Little More About Us:

Headquartered in Denver, Colorado, STARTEK (NYSE: SRT) is a trusted customer engagement business process outsourcing company for leading brands that are passionate about keeping and growing their customers.  We’re a company with offices in 5 countries and numerous cities across the United States.  And since 1987, we’ve helped some of the largest and best known global brands acquire, support, retain and grow customers at every lifecycle stage.  Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world.  Whether consumers are on the phone, online, in the social cloud, or in person, STARTEK ensures our clients are part of the conversation.  To learn more, visit us online at www.startek.com.

Job ID: 10152
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