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Company Contact Info

  • Atlanta, GA 30334
  • mdi.resumes@mdigroup.com

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Help Desk Analyst I

MDI Group - IT Workforce Solutions for What's Next • Atlanta, GA

Posted 15 days ago

Job Snapshot

Contractor
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Information Technology
343

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Job Description

Help Desk Analyst I

Atlanta, GA

Contract - 6 mo.

MDI Group is seeking to fill the role of Help Desk Analyst I for their client. Under supervision this position receives and responds to customer telephone calls in a Call Center environment concerning tax assessments, notices and refunds for multiple tax types. The Help Desk Analyst must maintain a working knowledge of current tax laws, policies and regulations to accurately educate, advise and direct internal and external customers. 

As a minimum requirement, the Help Desk Analyst candidate must have a high school diploma or GED and six months of experience handling customer's questions, complaints, and / or provide information.  Essential qualifications are as follows:

  • Customer Service
  • Results Orientation
  • Good Judgment & Decision Making
  • Accountability
  • Teamwork & Cooperation
  • Analytical Ability

Reach out to an MDI Group Representative to discuss this opportunity in further detail.

Job ID: BHJOB3773_45308
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