Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Atlanta, GA 30334

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save this job right now.

Report this Job

Trust and Site Security Team.

Email Send Failed!

Help Desk Analyst I

MDI Group - IT Workforce Solutions for What's Next • Atlanta, GA

Posted 15 days ago

Job Snapshot

Other Great Industries
Information Technology


How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Help Desk Analyst I

Atlanta, GA

Contract - 6 mo.

MDI Group is seeking to fill the role of Help Desk Analyst I for their client. Under supervision this position receives and responds to customer telephone calls in a Call Center environment concerning tax assessments, notices and refunds for multiple tax types. The Help Desk Analyst must maintain a working knowledge of current tax laws, policies and regulations to accurately educate, advise and direct internal and external customers. 

As a minimum requirement, the Help Desk Analyst candidate must have a high school diploma or GED and six months of experience handling customer's questions, complaints, and / or provide information.  Essential qualifications are as follows:

  • Customer Service
  • Results Orientation
  • Good Judgment & Decision Making
  • Accountability
  • Teamwork & Cooperation
  • Analytical Ability

Reach out to an MDI Group Representative to discuss this opportunity in further detail.

Job ID: BHJOB3773_45308
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.