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  • New York, NY

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E-Commerce Manager

Wolters Kluwer • New York, NY

Posted 22 days ago

Job Snapshot

Degree - 4 Year Degree
Consulting, Computer Software, Printing - Publishing
Management, Information Technology


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Job Description

Requisition: 17-16329

Wolters Kluwer Legal and Regulatory is a leading global provider of intelligent information and electronic solutions in key specialty areas for legal and business compliance professionals, and expert educational resources for law students and professors.

In an increasingly dynamic world, Wolters Kluwer Legal and Regulatory connects legal and business communities with timely, specialized expertise and information-enabled solutions to support customers’ success through productivity, accuracy and mobility. Its major product lines include Aspen, CCH, Kluwer Law International, and MediRegs. Its markets include law firms, law schools, corporate counsel, health care organizations and professionals requiring legal and compliance information. Wolters Kluwer Law & Business, a unit of Wolters Kluwer, is based in New York City and Riverwoods, IL.


The Production Manager e-Commerce is responsible for maintaining the highest quality ecommerce experience for the LRUS business. Attentive to detail, process-oriented and technology fluent, this person owns product content on the website, driving the entire content production process from curation to publishing and optimization. The Production Manager e-Commerce is customer-focused and solution-oriented, has a passion for flawless execution, collaborative, has the ability to work in a fast-paced environment, and enjoys working across the organization to ensure an efficient and effective website experience.


•Own the curation, creation and publication of all ecommerce content including images, descriptions, pricing, and other on-page assets.
•Manage day to day activities relevant to Ecommerce business process and improvements.
•Develop a streamlined content strategy, process, and pipeline to support the ecommerce experience
•Define content standards for e-store, and develop master guide to be adhered to across the business.
•Strategize and implement SEO best practices and metadata to ensure discoverability of LRUS products. Measure, report and optimize SEO results.
•Verify and test content to ensure the best user experience and adherence to brand guidelines and standards.
•Review, analyze and proactively use data to make suggestions to optimize ecommerce performance.
•Business owner and lead for LRUS of Product Portal back end tool. Main business point of contact for internal technology teams to ensure portal quality and consistency, including tickets, QA, Testing, and other day-to-day tasks.
•Responsible for on-site search, establishing standards to improve results for customers and regularly testing, optimizing and reporting.
•Leverage data and business acumen to identify and respond to trends in the business that may impact site initiatives
•Support digital marketing efforts to increase ecommerce revenue.
•Manage special projects on an as-needed basis.

Performs other duties as requested by Supervisor.

Job Requirements


Education: Bachelor’s Degree or equivalent

Minimum Experience:
•Three or more years of experience in e-commerce and/or website management; demonstrated ability to learn new technologies quickly
•Understanding of content management technologies, platforms and systems, apps, in-store experiences technologies
•Strong interpersonal skills and team oriented, with ability to cultivate productive internal partner and external vendor relationships
•Proven project management skills
•Highly proficient in SEO best practices
•Experience with content tagging using Coremetrics, Google Analytics or other enterprise-level tracking.
•Highly proficient in all Microsoft Office applications. Experience with the following: HTML, Adobe Photoshop, VISIO, MS Project, search software and .NET CMS (such as Umbraco or Sitecore)
•Knowledge of Jama and/or Jira tools
•Entry-level or intermediate web design/development skills preferred
•Excellent verbal and written communication skills
•Strong organizational skills and ability to multitask; highly organized.
•Solutions oriented

Other Knowledge, Skills, Abilities or Certifications:
•Familiarity of the end to end ecommerce process across systems

Occasional travel as required. 5% or less domestic travel required.

Normal office environment.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.


Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit, follow us on Twitter, Facebook, LinkedIn, and YouTube.

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email [Click Here to Email Your Resumé]. TTY is also available at (888) 495-4771

Job ID: 17-16329
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