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Rancho Cucamonga: Operations Supervisor

American Medical Response • Rancho Cucamonga, CA

Posted 11 days ago

Job Snapshot

Travel - None
Experience - None
Degree - High School
Healthcare - Health Services
Health Care
Relocation - No

Job Description

Req ID: 102411

Entity: AMR

Internal Applicants please apply through the Home Portal, SuccessFactors, Careers.

Job Title: Operations Supervisor Location: Rancho Cucamonga Reports To: Operations Manager

Posting End Date: Until Filled Department: Operations FLSA Status: Exempt

Position Summary:

The Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

Essential Duties and Responsibilities:

  • Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
  • Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
  • Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
  • Prepare employee evaluations and field crew contact reports.
  • Provide staff counseling and guidance and information regarding AMR operations.
  • Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
  • Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
  • Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
  • Prepare reports and manages projects as assigned by Operations Manager or Director of Operations.
  • Perform other related duties as required.

Minimum Qualifications:

  • High School Diploma or equivalent (GED)
  • EMS Field Experience
  • Current Paramedic or EMT certification/all other required certifications
  • Driving policy in compliance with AMR policy regarding insurability

Preferred Qualifications:

  • Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
  • Past supervisory experience
  • Field Training officer experience or Instructor experience
  • Experience as a SSC or EMD
  • Ability to employ discretion and confidentiality

Knowledge and Skills:

Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Microsoft office experience. Thorough knowledge of system status management. Effective oral and written and Interpersonal communication.

Keywords: Paramedic, Medic , NREMT , Emergency Transportation , Healthcare , Pre-hospital , Emergency medical services , EMS , Ambulance , Certified, Comminications Center , Dispatch , Dispatcher , Call Taker , Call Taking , Operations , Operations Manager , Management , Inland Empire , Rancho Cucamonga , Redlands , 91730 , 92373

IMPORTANT NOTICE: If you are experiencing difficulties with applying for this position and the system is not allowing you to "SUBMIT" your completed application, please contact

EOE including Veterans and Disabled

Job ID: 102411-en_US
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