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  • Johns Creek, GA 30097

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Sr. Application/Software Packaging Engineer

Macy's • Johns Creek, GA

Posted 15 days ago

Job Snapshot

Full-Time
Retail
Information Technology

Job Description

Macy's Systems and Technology is currently creating innovative technology solutions to define the future of retailing. We are seeking an experienced Sr. Systems Engineer to lead with application packaging, OS builds and management of PC initiatives. This position is on a PC engineering team wherein typical tasks include build and management of PC device OS and management of core PC applications. This position requires an expert understanding of Windows, application packaging and SCCM Deployment, SCCM OSD, Active Directory Group Policy, complex system\environment design and system security design\management.



Overview

As a senior technical contributor, they will provide expert technical direction to team members and interface with Business Stakeholders to assess needs and develop a technical plan of execution. As a systems Specialist, the candidate will on-board and maintain applications, OS and overall configuration and stability of PCs in stores. Gather requirements from business and applications teams, participate in project planning and implementation of key initiatives relative to PC platforms. Hands on SCCM work to package and deploy applications and OS images and task sequences. Troubleshoot issues related to device stability and deployment activities. Work with matrixed teams, operations teams etc. to complete projects as well as to ensure end-point stability.

The candidate will manage and tune platforms to ensure expected availability, stability and performance levels are achieved. Perform root cause analysis for service interruption recovery and create preventative measures and process improvements to minimize service interruptions. Interface with Business Stakeholders on all applicable projects.

The candidate must be a leader in technology as well as able to build relationships with matrixed groups, in addition to mentoring and guiding junior members of the team.

  • A top level technical contributor with advanced technical and professional skills who, under general direction, independently leads the design of server architecture to include hardware platforms, services, and operation systems.

  • Acts as the key advisor to IFS management on new directions of server hardware/software environment.

  • Analyzes current enterprise resources and makes recommendations for capacity planning and performance tuning.

  • Acts as technical advisor to Business Units in the development of business solutions.

  • Provides 3rd level support for the Windows environment.

  • Evaluates, and tests hardware, operating systems and services and makes recommendations on new systems/upgrades and their impact on existing system configurations.

  • Independently researches and resolves technical problems of the highest complexity.

  • Documents standards, implementation procedures, and troubleshooting processes.

  • May act as project manager on projects of high complexity.



Key Accountabilities

  • Provides technical expertise to the Windows support group in the resolution of problems and implementation of systems and procedures.

  • Builds and maintains complex server architecture to include hardware platforms, services, and operating systems.

  • Provides technical expertise to FOBs in the development of highly complex systems solutions.

  • Evaluates, tests and makes recommendations on new systems/upgrades to hardware, software and operating systems and their impact on existing system configurations.

  • Performs analysis and makes recommendations for capacity planning and performance tuning.

  • Evaluates and recommends new infrastructure services and troubleshooting tools.

  • Performs security analysis of platforms. Leads the design, development and implementation of security policies.

  • Assists management in planning and performing cost analysis of Windows designs.

  • Prepares documentation in support of new technologies, applications, and operating systems.

  • Creates RFPs to acquire new technology.

  • Provides 3rd level support for the Windows environment.

  • Acts as lead on large sized projects of high complexity.

  • When assuming the project manager role, manages day-to-day project-related activities for highly complex projects. Produces, drives, and manages project schedules, status, resources, deliverables, issues, risk, and timelines throughout the project with input from the team. Builds team consensus and has responsibility for the execution and final delivery of the project. Conducts post-phase evaluations and communicates "lessons learned" and best practices to management.

  • Manages customer expectations. Keeps the customer aware of the project status and critical issues and risks. Obtains customer sign off at appropriate checkpoints.

  • Responsible for creating and presenting technical white papers to management and peers.

  • May be responsible for training, mentoring, directing, and validating the work of less experienced/knowledgeable analysts.

  • Keeps management well informed on a timely basis of progress, status, and concerns for each assignment.

  • Effectively communicates ideas and information to peers, management, and customers.

  • Performs other duties as assigned.



Skills Summary

The candidate is required to have expertise with SCCM packaging and deployment, SCCM OSD, reading SCCM and MS event logs. Need to be proficient in PowerShell and\or VB scripting. Need to have an understanding of Active Directory Group Policy. They will own 100% of the resolution by getting the correct teams involved to help resolve the issues for PC related problems. Expertise in packaging and deployment of applications within SCCM

  • Expertise in OSD OS deployment within SCCM

  • Expertise in Windows OS architecture and PC hardware

  • Expertise with PowerShell and\or VBS

  • Expertise in AD Group Policy

  • Understanding of networking protocols

  • Has managed workstations and servers on an enterprise scale

  • Has lead technology implementation projects on an enterprise scale

  • Must have 4 to 6 years of strong Windows administration experience.

  • Advanced knowledge of hardware platforms.

  • Relational database experience a plus.

  • Advanced level knowledge of shell scripting.

  • Advanced project management skills.

  • Technical writing skills required.

  • Advanced technical, analytical, problem solving, multitasking, and time management skills with consistent attention to detail.

  • Advanced understanding of analytical techniques.

  • Advanced functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes. Overall understanding of the MST suite of systems and their interdependence.

  • Advanced understanding of emerging technologies and systems development best practices.

  • Strong leadership, teamwork, organizational, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels.

  • Strong conflict resolution, negotiation, and consensus building skills.

  • Advanced presentation and written and verbal communication skills. Ability to effectively communicate technical issues and solutions to all levels of business.

  • Ability to effectively share technical information and train and mentor less experienced or knowledgeable team members.

  • Advanced PC Windows skills (MS Word, MS Excel, and MS Project).

  • Bachelor's Degree and 2-4 years of work experience or an equivalent combination of education and experience.

Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.

We offer competitive salaries, comprehensive benefits, employee fitness center and a merchandise discount.

Macy's is an equal opportunity employer, committed to a diverse and inclusive work environment.

Job Requirements

See overview.
Job ID: SYS02919
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