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  • Baltimore, MD

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Business Project Manager

Wolters Kluwer • Baltimore, MD

Posted 12 days ago

Job Snapshot

Degree - 4 Year Degree
Consulting, Computer Software, Printing - Publishing
Management, Strategy - Planning


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Job Description

Wolters Kluwer Health (WKH), is a leading global provider, with approximately 2,600 employees in 36 countries worldwide, of information for professionals and students in medicine, nursing, allied health, pharmacy and the pharmaceutical industry. Professionals and students have long relied on Wolters Kluwer Health textbooks, reference products, and journals. Our bibliographic and reference databases, drug information software, point-of-care tools, web-based information systems and online continuing education products also support the delivery of health information via interactive formats.
Wolters Kluwer Health’s, Health Learning, Research & Practice group (HLRP) is a global leader in providing innovative online research solutions and medical and nursing journal publishing solutions for healthcare practitioners, students, and research professionals. HLRP has a presence in 142 countries and adoption by more than 95% of the world’s academic medical institutions. HLRP is known for its two strong brands, Ovid ( and Lippincott Williams & Wilkins ( journals.

We are seeking a Business Project Manager to work in our Baltimore office.

Working within the Business Operations PMO, our Business Project Manager is responsible for the definition and delivery of business transformation programs and process improvement projects focused on our ability to adapt to, anticipate and lead change for the WK Health Learning, Practice and Research business unit to meet strategic business objectives. You will own the definition, delivery, execution and closure of assigned projects driven by PMO leadership and WK Health LRP Executive Leadership vision. Ensure that cross functional teams utilize best practices and standard frameworks including lean-agile project management methodologies to deliver business value.

•Project / Program Planning: Deliver program capability/project plan. Design and deliver a coherent project plan in line with the approved strategic business objective and vision.
•Management of best practices and project management methods: Ensure that appropriate project management best practices and standards are employed in a pragmatic manner. PMP foundation and lean-agile project management methodologies.
•Stakeholder engagement: Build relationships at executive and senior management levels. Identify stakeholder communication strategy and develop effective stakeholder engagement and acceptance.
•Matrix management of resources: Resource planning and tracking of workloads for the initiatives and associated projects.
•Provide a formal Program/Project Management framework: Detail, achieve consensus, and implement the project/program governance framework, ensuring that program artifacts are accurate and that documents clearly define scope and meet stakeholder approval.
•Proactively engage with the business to build awareness of and buy-in to the business transformation program. Track benefits delivery against this scope through the phases of business change. For projects managed, prepare project plans, timelines, actual-to-forecast reporting, project budget reporting, etc.
•Pro-active risk management: Own and maintain program risk register and anticipate potential problems and initiate pre-emptive action. Manage project risk in partnership with project leadership and governance structure established.
•Define and manage roles, responsibilities and governance structure: Define clear program governance structure including roles and responsibilities. Seek management authority when necessary and clearly articulating expectations of roles to stakeholders. Ensure that stakeholders follow best practice when developing business cases and adequately identify costs, risks and deliverables.
•Program quality: Incorporate quality processes into the program from definition and ensure quality of outputs/deliverables.
•Facilitate the use of non-project managers as work stream leaders: Assist in defining objectives, benefits and deliverables for scoping and definition phases of projects for operational staff who may be project managing work packages for the project.
•Customer involvement: Role involves some direct customer facing. Ensure the development of products based on customer input. Work with the customer to define product release and/or implementation requirements including: dates, desired capabilities, etc.
•Manage internal and external suppliers: Engage with 3rd party vendors to procure and deliver outcomes consistent with quality standards.
•Responsible and accountable for the coordinated management of multiple related projects. Author project plans, set project teams, and negotiate work packages as required. Ensure the delivery of work packages falls within the set time, quality, and budget constraints.

Job Requirements


•Bachelor’s degree preferred. In lieu of a degree, we require at least 5 years related experience.
•3+ years in structured program/project management using industry standard methodologies to deliver change programs including:
oStrong experience with finance, cost metrics required
oExperience in the proactive management and engagement of key stakeholders including setting clear expectations required
oExperience establishing enterprise/portfolio level goals/epics, developing objectives/capabilities, identifying requirements/features, transforming requirements into deliverables/stories and sequencing and estimating/pointing is required.
oExperience directing and managing the work outlined by the overall project management plan in alignment with a PMO and/or project management framework is required.

Preferred Knowledge, Skills, Abilities or Certifications:

•Experience in publishing, data management/warehousing and/or finance/accounting preferred
•Special emphasis on PMP principles and lean-agile methodologies
•Demonstrated experience defining and managing complex business change programs and large scale projects in an Business Adaptive / Operations Process Improvement environment preferred
•Any PMI / Lean / Agile certification(s) are a plus
•Ability to build credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization required
•Strong ability to influence at all levels
•A proactive communicator who will seek to communicate rather than wait to be asked
•Experience managing 3rd party vendors and associated deliverables preferred
•Experience with management of off-shore vendors and partners preferred
•Must be business focused, always looking to maximize benefits for the business while minimizing risk
•Ability to create a shared direction within a diverse cross-functional program team often with conflicting goals and constraints.
•Strong leadership and management skills a must
•Must be comfortable with uncertainty; able to provide a logical plan to achieve clarity
•Must have a clear and transparent communication style when interacting with customers, stakeholders and business users

Travel Requirements:

•Travel to NY, Philly, Baltimore as needed, typically 2 to 4 day trips per month
•International travel possible

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email [Click Here to Email Your Resumé]. TTY is also available at (888) 495-4771.
Job ID: 17-16817
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