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Company Contact Info

  • Ewing Township, NJ

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Customer Service Representative

Cenlar FSB • Ewing Township, NJ

Posted 22 days ago

Job Snapshot

Full-Time
Banking - Financial Services, Insurance, Real Estate - Property Mgt
Customer Service
24

Applicants

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Job Description

Who is Cenlar?

 

You are.

 

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative.

 

Responsibilities:

  • Participate in a six week training program, meeting assessment requirements throughout.
  • Participate in an industry training program to gain loan servicing skills and experience.
  • Research and resolve inquiries, via the phone, email and written correspondence.
  • Ability to handle all level of mortgage servicing inquiries, ie payments, escrow analysis, insurance, tax, default.
  • Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
  • Ability to cross-sell products and services with focus on customer satisfaction and retention.
  • Responsible for working to meet individual and team goals for service level agreements on a daily basis. 
  • Responsible for providing first call resolution and root cause analysis
  • Responsibility for process improvement in daily duties.
  • Responsible for interacting with clients through telephone, email and face to face interactions.
  • Complete other duties and projects as assigned by the Customer Service Manager.

 

Job Requirements

  • Four year degree preferred; or minimum of 2-5 years in industry and/or call center environment experience required
  • Strong Interpersonal Relationship skills
  • Experience working with dialer systems in a call center environment preferred
  • Strong work ethic including strict adherence to work schedule times and deadlines
  • Successful completion of New Hire Training Program
  • Flexibility and ability to adapt to change quickly
  • Ability to work with all levels of management
  • Excellent Listening skills
  • Strong problem resolution skills
  • Excellent verbal and written skills 

 

Training: Mandatory 6 weeks of classroom training, M-F 8:30am-5:00pm

 

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.  Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

 

Visit www.cenlar.com for more details.

 

Please apply online.

Job ID: 3468
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