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  • Indianapolis, IN

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Field Services Clerical Admin Support Specialist - Evening Shift 2:30pm-11:00pm

DEFENDERS • Indianapolis, IN

Posted 16 days ago

Job Snapshot

Customer Service


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Job Description

Field Services Clerical Admin Support Specialist- Evening Shift 2:30pm-11:00pm

Mission of Title:  In the event that there are technical errors and a paper contract is required, this role is responsible for supporting the filed to ensure all installation paperwork is completed


  • Hours of Position- Evening Shift Mon-Fri (Rotating weekend every 4 weeks) 2:30pm-11:00pm
  • Support Security Advisors in the field with questions, processing payments and tracking inventory
  • Work closely with internal departments, management and Security Advisors to address customer concerns and questions.
  • Close out jobs once the Security Advisor has completed installation or service call
  • Assume ownership of learning new or revised processes and SOPs
  • Data Entry into ADT’s customer Database
  • Identify accounts that need research and verification to complete Shell creation process

CULTURE FIT: The Field Services Support Specialist will be a:

  1. Growth Oriented Learner – Each of our team members are personally committed to their own development. Businesses Don’t Grow, People Do!
  1. Competitive Winner – We are a team of high achievers who love our jobs, relentlessly work to be the very best and enjoy rewards based on our performance.
  1. Humble Servant – We are high character leaders who serve people. We treat people as they would like to be treated.
Job ID: 1371-222
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