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  • Cranbury Township, NJ

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Customer Service Representative

MD Logistics, Inc. • Cranbury Township, NJ

Posted 29 days ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service
31

Applicants

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Job Description

Customer Service Representative

SEKO Omni-Channel Logistics – Cranbury, NJ

SEKO Omni Channel Logistics
Job Title: Customer Service Representative (CSR)
Reports To: Operations Management 

SUMMARY:
The position provides support to customer accounts, ensuring satisfaction by addressing customer support needs and requirements.  Responsible for the logistical processing of customer orders, including coordination with vendors, customer service representatives, billing representatives, warehouse operations and shipping & receiving teams.
The Customer Service Rep provides periodic reports to customers and executes implementation of new customers as assigned.  The Customer Service position works with all divisions of the company and must be able to effectively interact with any level.

DUTIES AND RESPONSIBILITIES: Additional responsibilities may be assigned.


•         Receiving of Orders/Data entry processing (Manual and EDI)


•         Ability to use several Warehouse Management Systems (WMS)


•         Addressing day to day customer needs and requests.


•         Excellent verbal and written skills; Conduct should be professional with good communication skills; Professional phone manner and communication skills.


•         Extreme attention to detail and ability to multitask on several projects or customer requests/orders.


•         Working with operations to resolve customer service issues; Assisting with customer billing issues.


•         Ensuring vendor information is complete in the system.


•         Proficiency in MSOffice  


•         Maintains customer records by updating account information.


•         Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


•         Contributes to team effort by accomplishing related results as needed.

EDUCATION and/or EXPERIENCE:
High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.

Please include resume and salary history.



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Job ID: bnjjei
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