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  • Daleville, IN 47334

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Concentrix • Daleville, IN

Posted 8 days ago

Job Snapshot

Degree - 4 Year Degree
Other Great Industries


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Job Description

The Trainer must have experience in delivering training in an on-site instructor led environment. The position requires knowledge in the design of instruction for both on-site instructor led and distance learning classes. The chosen candidate will have proven ability to work within a team, work independently, and possess excellent communication skills both oral and written. 

The Trainer must also ensure that all employees have a thorough understanding of the program they are supporting to effectively carry out their responsibilities and achieve our client’s goals. The trainer should be considered a resource for the entire staff, as well as managers and team leaders. The trainer should conduct ongoing training for all skill levels, including new hire, refresher, and remedial training sessions. 


  • Analyze training needs to develop new training programs or modify and improve existing programs
  • Develop training assessments and gap analysis to determine requirements and opportunities for employee development
  • Develop strong relationship with associates to be the avenue for information as it relates to training and procedural development
  • Ensure associates participate in computer based training as applicable to their job function
  • Conducts and coordinates training programs to fit the specific needs of individuals such as in-house classes/workshops
  • Delivery, review, and maintenance of training programs or training curriculum to ensure the training needs of the organization are met
  • Plan, develop, and provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, coaching, and workshops
  • Deliver instructor-led classes to employees and client personnel ranging in skill from beginner to experienced. 
  • Serve as the SME for programs supported.
  • Keep up to date and continue to learn as new products become available
  • Work with management team to identify best practices for system functionality and process improvement.
  • Understand and stay current with company processes and procedures
  • Facilitate remedial training as identified with team leads and operations managers.  
  • Facilitate LOMA education registration and track completions
  • Monitor required training program completion status
  • Lead domestic and global training curriculum, content development and delivery of courses
  • Store evidence of training controls
  • Complete COPC training courses, remain knowledgeable of COPC procedures and perform COPC reporting.
  • Please note, all applicants are required to have a minimum of 1 year on the program, 90 days in a leadership role, knowledge of the company's products, services and business operations. 
  • Demonstrate knowledge and application of adult learning principles
  •  Prior experience working within a customer service organization is preferred (not required)
  •  Dynamic presentation and facilitation skills and able to present information in a clear and concise manner to a diverse population
  •  Able to handle multiple projects simultaneously
  • Self-directed and motivated to continue to learn on own
  • Ability to prioritize daily demands to meet program requirements
  •  Excellent time-management skills, a 'can-do' attitude and ability to effectively meet critical deadlines
  • Must possess the capacity to function effectively in a demanding and time sensitive environment
  • Flexibility to work varying schedules and able to travel up to 20% of the time, both domestic and international
  •  Bachelor’s degree
  • Ability to develop training and execute on deliverables with little guidance
  • Confident decision making skills
  • Proficient in MS Word, Excel, Outlook and PowerPoint
  • Ability to learn and demonstrate various software packages to audiences of all sizes and skill levels

Work Locations:  US-DAL-INNOV-01 (228)9401 Innovation DriveSuite 500Daleville, 47334
Job:  Training
Organization:  CNX-71-Delivery (Direct)
Job ID: CNX00035678
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