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  • New York, NY 10001

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Director, Regional Field Services

Macy's • New York, NY

Posted 16 days ago

Job Snapshot

Information Technology, Management

Job Description


Overall responsibility for the performance and development of regional staff in the implementation of corporate initiatives. Provides guidance and support for regional management team. Partners with MST and the customer to define and implement the appropriate level of service. Develops departmental standards and procedures, providing follow-up to ensure that they are met. Responsible for establishing and operating within designated budget.

Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.

We offer competitive salaries, comprehensive benefits, employee fitness center and a merchandise discount.

Key Accountabilities

  • Manages the activities of the regional staff; maintains high standard of performance, as well as disciplines and recommends corrective action, when warranted.

  • Partners with MST and the customer to define and implement the appropriate level of service.

  • Meets with their customer to define/understand their business needs and translates them into acceptable solutions.

  • Makes recommendations for increases and decreases in staff, and for hiring, promotions, and terminations.

  • Plans, delegates and controls work assignments and special projects through direct reports.

  • Identifies strengths and abilities in associates; initiates career planning discussions, creating development plans for their technical and professional growth.

  • Partners with management team to provide the necessary resources to meet project deadlines and ensure that all projects are completed on time and under budget.

  • Establishes specific work goals to be achieved by direct reports, evaluates performance, and conducts reviews.

  • Keeps upper management and the customer well informed of progress, status and/or concerns for each project on a timely basis.

  • Prepares and maintains budget for assigned region; controls expenses and capital expenditures; provides accurate forecasting, assists with project cost estimates and maintains the appropriate manpower levels within labor budget.

  • Responsible for asset management and control within assigned region.

  • Willingness to acquire and apply new knowledge and skills necessary to support POS, Communication, PC and other MST systems.

Skills Summary

  • Must have a minimum of 8 years experience in a key leadership/managerial role in a technical or services organization.

  • Strong customer focus. Sense of urgency and flexible to changing circumstances and customer needs.

  • Demonstrated ability to establish and maintain collaborative partnerships with other MST personnel and customers.

  • Excellent analytical and problem solving skills. Strong resource planning and project management skills.

  • Supportive leadership ability: mentor and coach, removes barriers, challenges staff and fosters team management.

  • Strong decision making and negotiation/conflict resolution skills.

  • Strong communication skills and organization skills.

  • Ability to implement existing and new strategic business initiatives.

  • Strong knowledge of PC's, understanding and use of Windows Operating System, Windows Office products and communication software.

  • Bachelor's Degree preferred and 10+ years of related experience or an equivalent combination of education and experience.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Job Requirements

See overview.
Job ID: SYS03178
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