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- Albuquerque, NM
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MEDICAL GROUP LEAD RESOURCE SPECIALIST - CLERICAL FLOAT POOL - FULL TIME (1 FTE) - VARIED
Presbyterian Healthcare Services • Albuquerque, NM
Posted 21 days ago
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Work Schedule: Varied Days and Hours
Location: US:NM:Albuquerque:Rev Hugh Cooper Center
* High School Diploma or GED
High school (G.E.D.) required. Two years experience fielding healthcare with significant MD and patient interaction is required. Physician office experience preferred. Minimum of one year EPIC experience. Must be able to demonstrate competency in registration and scheduling. Ability to pass all EPIC competencies within 30 days of hire
Proficiently performs all clerical staff processes including Registration, Scheduling, Pod Secretary/Check Out and Medical Records. Has demonstrated the ability to train staff in all clerical functions. Understands different training methods and is able to adjust training method to suit the learner. Acts as a resource to all staff on a continuing basis. Demonstrates a commitment to Presbyterians Sense of Mission by role modeling the CARES behaviors and appropriate customer service techniques on a daily basis.
*Perform the duties of the clerical staff in all functional areas to include Registration, Scheduling, Pod Secretary/Check Out and Medical Records on a daily basis. Has demonstrated competence in all specified areas
*Acts as a core member of the Peer Interview Team utilizing all interview techniques
*Train and mentor clerical staff in the areas of Registration, Scheduling, Pod Secretary/Check Out and Medical Records
*Administer competency testing to staff, review results and make recommendations for further training if needed
*In absence of the Clerical Supervisor, will coordinate the staffing schedule to ensure accurate and competent coverage in the event of staff vacations and call-ins
*Facilitates the operations of the clinic by providing support to clerical staff when Clerical Supervisor is absent from the site. Communicates appropriate situations to Clinical Supervisor and Practice Administrator
* SKILL-Ability to effectively interact with customers to understand their needs and explain data
* SKILL-Medical Terminology
* SKILL-Microsoft Office
* SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
* SKILL-Written communication
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Presbyterian Healthcare Services is a drug-free and tobacco-free employer with smoke free campuses.